Empower members with an AI agent that simplifies coverage, cuts costs, and encourages healthier choices—with built-in trust and compliance.
Meet Vita, Ada’s healthcare AI agent.
Ask Vita the questions below to see Ada Voice in action!
Boost satisfaction and plan usage with instant, accurate answers about coverage, benefits, and eligibility.
Handle Open Enrollment, Medicare AEP, and January onboarding spikes without sacrificing service quality.
Guide members to in-network care, understanding deductibles and out-of-pocket maximums, track claims, and speed pre-authorizations.
Support screenings, medication adherence, and chronic care education to improve outcomes and drive higher plan ratings.
Instantly answer questions like “When will I get my card?” and “Can dependents use it?” with automated customer service.
Resolve claims, coverage questions, and billing issues with clarity and care. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
HIPAA, SOC2, and GDPR compliant.
Complete control over handing off member questions to human agents when needed.
Full visibility into AI interactions with insights that uncover opportunities for improvement.
AI strictly follows your knowledge and policies.
Provide feedback on past interactions— fine-tune tone, add context, or adjust answers. Improvements are automatically applied to future conversations.
Get clarity into every AI agent conversation—understand how it performed and which internal knowledge sources were used.
Customize your AI agent’s tone and voice to match your brand, and enable it to engage members in 60+ languages.
Support members via voice, messaging, SMS, and email.
The gap between enthusiasm and experience is where most AI strategies get stuck, and where agentic AI in customer experience becomes crucial.
