On Demand Events
New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing
Based on Ada's 2026 global survey, this session explores how AI-powered CX expectations are evolving and how organizations are navigating a maturing category
On the Line: How enterprises make voice AI agents work at scale
Voice is CX's hardest channel. Leaders from Branch and Ancestry share how enterprises are deploying AI-powered voice that delivers real business impact
Product Town Hall Spring 2026
Get a first look at Ada's latest product updates. Whether you're optimizing your setup or scaling your Ada ACX program, walk away with practical next steps
One experience, every channel: How leading brands expand without breaking CX (Webinar Part 1)
Customers don't think in channels. In part one, industry leaders share how they scale AI-powered service across every channel without creating silos.
Phase Zero: How to build the business case for upgrading to an AI Voice agent
Get access to this exclusive session on-demand and discover how to turn every customer conversation into a competitive advantage
ACX Episode 4: Crafting a smarter knowledge base for AI customer service
Your knowledge base is your AI agent's greatest asset. In part three, learn how to optimize it to resolve more and keep your customers happy
ACX Episode 3: Aligning your org on AI customer service strategy
AI strategy only works when the whole organization is behind it. In part three, learn how to build the internal alignment and support you need to execute
The Future of Customer Service: Generative AI in 2025
Ada and Microsoft share the latest data and predictions on how AI is reshaping customer satisfaction, workforce dynamics, and operational efficiency
ACX Episode 2: Building high-impact AI customer service teams
How do you build a team that's ready for AI? Part two covers how to recruit AI-ready talent and structure your team to deliver real customer service results
Intro to ACX: The framework to accelerate AI maturity in customer service
Learn where you stand on AI maturity and what it takes to level up. This session introduces the Ada ACX program, a framework for getting more from AI in CX
Assessing the total cost of ownership for building an AI Agent
Watch our webinar where we break down the key factors you need to consider for building vs. buying an AI Agent
Addressing the unique challenges of SaaS customer service
Watch our fireside chat with Epos Now, a SaaS company that transitioned from a scripted chatbot to an AI Agent
Understanding and preventing AI agent hallucinations
Discover how you can overcome hallucinations and create a more trustworthy AI agent for your customer service teams
How to master AI customer service across all channels
Dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that
How to interview AI Agents for customer service
Buying software? Compare features. Hiring an AI agent? That's an interview. This webinar shows you how to find the right fit, not just the right price.
From human-first to AI-first customer service: Transforming businesses with AI labor and management
AI doing the work of 700 employees made headlines. But what does it actually mean for customer service? This session cuts through the noise with real answers
The ChatGPT opportunity: Bringing generative AI to customer service
Join the discussion on how Large Language Models (LLMs) can be leveraged to more efficiently drive customer service resolutions
How to leverage generative AI for customer service automation
Generative AI is reshaping customer service, but retrofitting your tech stack without a clear plan carries real risk. Here's what CS leaders need to consider