13 to 15 October 2026 · FIL, Lisbon · Stand 1-221
Put on a headset at our stand and hear an Ada-powered AI agent work through the calls your contact center dreads: a flight status check, an upsell before departure, and a full IROPs rebooking. Then sit down with the team that built it and talk about your operation.
World Aviation Festival brings more than 4,500 attendees to Lisbon for three days on business models, technology, sustainability, and innovation. Six hundred speakers, 400 exhibitors, and the people who own the customer experience roadmap at the world's airlines and airports.
Ada is on the floor all three days, at stand 1-221.
Silent-disco-style voice demos at the stand all day. Pick up a headset, choose a scenario, and hear an Ada-powered AI agent work the call end to end.
01
A passenger calls mid-disruption and gets a straight answer, no menu tree.
02
The agent reaches a passenger before departure with the seat or bag that fits their trip.
03
A cancellation becomes a rebooked passenger, start to finish.
Two sessions across the first two days. Come to either and find us at the stand afterward.
Tuesday 13 October · 14:05 · Panel, Keynote Stage 2
Mike Murchison of Ada joins customer experience leaders from Iberia, Saudia, Ethiopian Airlines, TAP Air Portugal, and Air India on what customers now expect from an airline and how far the industry has to move to meet it.
Wednesday 14 October · 10:45 · Roundtable, table 7
Hosted by Mike Murchison, CEO and co-founder of Ada
A working conversation about the moment your passengers judge you hardest, and what changes when an AI agent owns the re-accommodation instead of a queue.
Three days go quickly and the calendar fills before anyone lands. Leave your details and a preferred day and we'll hold time at the stand that fits around your agenda, whether that's 20 minutes between sessions or a proper working session in the meeting space.
Thanks, we'll be in touch to lock in a time. In the meantime, save stand 1-221 to your festival plan.