What’s next for AI in customer service?

Generative AI is rapidly reshaping the customer service landscape, presenting both challenges and opportunities. As we approach 2025, industry leaders are asking: How will AI impact customer satisfaction, workforce roles, and competitive edge?

Watch Ada and Microsoft for this exclusive webinar, The Future of Customer Service: Generative AI in 2025. Our expert panel will explore key insights from Ada's recent market survey, highlighting what customer service professionals expect from AI in the years ahead. Microsoft will provide the latest trends in AI adoption and token usage, giving a clear view of where the industry is headed.

What you’ll learn:

• Insights on strategic AI implementation: See how top leaders are adopting AI, what drives their decisions, and how they’re preparing for AI’s expanding role in customer service.
• Real-world applications of generative AI: Discover practical strategies and use cases for integrating generative AI into your customer service operations.
• Future predictions for 2025 and beyond: Learn from Ada and Microsoft’s latest data on token usage and AI adoption trends, so you can plan ahead with confidence.

Speakers:

• Perri Chaikof, Director of Customer and Partner Marketing, Ada
• John Weigelt, National Technology Officer, Microsoft Canada
• Mike Gozzo, Chief Product & Technology Officer, Ada