ada powers customer service for fast-growing tech
how we do it better
| Other AI solutions | ||
|---|---|---|
| Expertise | Built by and for customer service leaders since 2016, building only generative AI agents that reason. | Other AI solutions Focus split between Customer Solutions and Employee Experience, with separate declarative and generative products. |
| Continuous improvement | Optimized for customer service, using the best available models and can be coached to improve in plain English. | Other AI solutions Requires prompt engineering, testing multiple available models and prompt templates to optimize performance. |
| Onboarding | Train your AI agent just like a human agent and go live in days, not weeks. | Other AI solutions 23 step process requiring developing code, training ML models, performing regression testing and more. |
| Measuring success | LLM-powered Automated Resolution Rate reporting allows you to focus on what matters: relevant, accurate, and safe resolutions. | Other AI solutions Traditional metrics like Containment and CSAT may leave blind spots and doesn’t show true resolution. |
“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same "brain" and logic powering both our email and chat channels. If we're building a flow to improve the customer experience with our chat channel, our customers reaching out via email can enjoy that same experience. This is a huge boost for us.”
the leading AI platform for enterprise customer service teams
“The most valuable part of Ada’s offering has been the platform’s ease of use, our ability to administer and manage the system ourselves. That’s been night and day from where we were before, and that’s really allowed us to drive adoption of the platform.”
a platform to effortlessly manage your AI agent
With Ada, improving your AI agent’s performance is as simple as four easy steps.
measure
Gain clear insights into your automated conversations—pinpointing where your AI agent delivered relevant, accurate, and secure responses, and uncovering opportunities for continuous improvement.
test
Refine and perfect your AI agent by simulating real conversations, enabling you to test, learn, and optimize its performance before launching it to your customers.
coach
Coach Ada to follow specific rules, guidance, and multi-step processes. Provide feedback with confidence that your AI agent will continuously learn and grow with your business.
extend
Connect with your customers in over 50 languages, reaching them on their preferred channels—whether through chat, voice, or email—ensuring exceptional support wherever they are.
focus on data that drives impact
Track, analyze, and improve your AI agent’s performance—focus on resolutions, measure impact with real-time KPIs, and uncover opportunities for continuous improvement.
Dive deep into customer conversations to determine if they were accurately resolved by your AI agent — not just deflected.
View your AI agent’s impact on business goals with intuitive dashboards that show real-time metrics like CSAT and resolution rate.
Pinpoint where issues were resolved effectively and spot areas for improvement to boost resolutions and keep customers happy.
preview your AI agent in action
Refine and perfect your AI agent by simulating real conversations, enabling you to test, learn, and optimize its performance before launching it to your customers.
Set up tests, develop hypotheses, and run experiments to optimize your AI agent’s performance.
Test changes in a sandbox environment and simulate various customer scenarios without risk.
Seamlessly implement updates that enhance customer satisfaction, all while maintaining a smooth and uninterrupted customer experience.
continuously improve over time
Provide feedback with confidence that your AI agent will continuously learn and grow with your business.
Guide your AI agent with simple, no-code AI coaching that ensures it continually delivers exceptional results.
Gain clear insights into your generative AI agent’s decision-making process—understand its actions, provide feedback, and drive improvements to enhance performance.
Coach your AI agent to follow specific rules and resolve more complex inquiries with step-by-step instructions and guidance.
automate across channels and languages
Effortlessly connect with your customers in over 50 languages, reaching them on their preferred channels—whether through chat, voice, or email—ensuring exceptional customer support wherever they are.
Seamlessly integrate across all your customers’ favorite channels—messaging, email, and voice.
Support 50+ languages to connect with customers worldwide.
Deliver instant, around-the-clock assistance, every day of the year.
“The AI agent has been so effective at understanding customer intent, that it has performed on par with seasoned agents... even identifying a workaround that agents typically pick up after a few months on the job.”
“It was just easy to use – super simple to set up, and that made it an easy decision for us. Ada has been able to get out of the gate with a product that has the best accuracy of all the ones that we’re using.”