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From Pilot to Proven: Inside Philippine Airlines' Agentic CX Program

See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.

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The Blog

Yochai Konig

Vice President, Machine Learning & AI

AI strategy & transformation Developer & technical insights Aug 9, 2024 · 10 min read

preventing hallucinations in AI: best practices for customer service AI agents

Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.

AI strategy & transformation Jul 26, 2024 · 9 min read

AI hallucination examples: when artificial intelligence gets it wrong

Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.

AI strategy & transformation Jul 4, 2024 · 10 min read

demystifying AI hallucinations: a comprehensive guide

AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.