AI strategy & transformation Nov 14, 2025 · 9 min read Why AI alone won’t save customer service AI alone isn’t enough to transform CX. Discover the operating model that turns AI agents into high-performing service employees.
Ada news & product updates Jul 30, 2025 · 8 min read Your next star service rep won’t ask for a desk—just your SOPs Playbooks enables your AI agent to follow your SOPs with precision, logic, and flexibility, handling high-stakes workflows like your best human agents would.
AI strategy & transformation Jun 7, 2025 · 7 min read how model context protocol (MCP) is unlocking smarter AI agents for customer service Learn how Model Context Protocol (MCP) helps AI agents use real-time business data to deliver smarter, more accurate customer service.
