Product updates & Ada news 8 min read Ada Interact 2025: What to expect at the AI customer service event of the year Customer service is being rebuilt from the ground up. Interact is where the next generation of leaders step up to shape what’s next.
AI strategy & transformation 10 min read AI and your CRM: Why syncing your systems pays off in CSAT and ROI If you’re investing in AI for customer service, make sure your CRM isn’t left on the sidelines.
Customer service automation 11 min read How to choose the right AI integrations for your customer support stack Even the most intelligent AI can’t drive impact alone. It needs context. It needs data. It needs access. That’s where integrations come in.
AI strategy & transformation 9 min read The AI org chart: How support teams are evolving See how leading support teams are redesigning their org charts to scale automation with structure, clarity, and impact.
Customer service automation 10 min read the rise of the AI manager: why every customer service team needs one now Meet the AI Manager—the new CX role driving smarter automation, better resolutions, and a radically more efficient support team.
AI strategy & transformation 7 min read the complete guide to customer service metrics, and how to make them matter If your CX team wants more budget, more influence, and a stronger seat at the table, it’s time to upgrade your metric stack.
AI strategy & transformation 9 min read 5 ways to prove your CX team’s value to the C-suite—with the metrics to back it up Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.
AI strategy & transformation 11 min read cost reduction in banking through AI: how automation is redefining efficiency Banks can lower costs while improving service quality, making AI more than just a tool for efficiency—it’s a financial imperative.
AI strategy & transformation 12 min read the future of digital banking: AI trends shaping 2025 Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.
AI strategy & transformation 17 min read the transformative power of generative AI in banking: 5 industry-shaping benefits Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?
Customer service automation 11 min read the kaizen approach: continuous improvement using AI in SaaS customer service Find out how SaaS companies can leverage the Kaizen approach to deliver exceptional AI customer service, improve retention, and scale effectively.
Customer service automation 9 min read why AI customer service automation is the game-changer SaaS needs right now SaaS customers aren’t just buying a product — they’re investing in an experience. That's where AI customer service automation comes in.
