AI strategy & transformation 7 min read bot CSAT vs. human CSAT: why they should be measured separately Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Customer stories 6 min read tackling customer experience globally, remotely, and asynchronously We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Product updates & Ada news 6 min read we’ve joined the unicorn club: $130M raised in series c round at a $1.2B valuation We’re excited to announce that we’ve raised $130M in Series C financing led by Spark Capital, with a valuation of $1.2B.
