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From Pilot to Proven: Inside Philippine Airlines' Agentic CX Program

See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.

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The Blog

Jérôme Solis

Senior Product Manager

AI strategy & transformation Apr 11, 2023 · 9 min read

knowledge base best practices for generative AI

Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.

AI strategy & transformation Oct 12, 2022 · 10 min read

multilingual AI: an ensemble approach

Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.