Ada news & product updates 9 min read Introducing Ada Labs: Applied AI research for agentic customer experience Ada Labs brings applied AI research into the open, advancing the systems behind agentic customer experience at production scale.
Developer & technical insights 8 min read grounding and hallucinations in AI: taming the wild imagination of artificial intelligence There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.
AI strategy & transformation Developer & technical insights 20 min read the ultimate guide to understanding and mitigating generative AI hallucinations Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
AI strategy & transformation 6 min read the importance of onboarding AI to CX organizations CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.
