5 essential AI integrations for customer support your SaaS company needs

Must-have AI integrations that will transform customer service from a cost center to a growth engine.

AI strategy & transformation 10 min read

beyond chatbots: 5 unexpected ways AI is transforming automation in customer service

Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.

Product updates & Ada news 13 min read

in conversation with OpenAI: building trust in the age of AI hallucinations

Are AI hallucinations holding you back? This is your opportunity to learn from the experts.

Voice & omnichannel AI 9 min read

unlocking the benefits of AI omnichannel customer service for your business

Discover the game-changing benefits of omnichannel customer service, and explore how your business can achieve this with an AI agent.

Customer service automation 23 min read

the ultimate guide to SaaS customer service automation

Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.

AI strategy & transformation 10 min read

the dark side of AI customer service: 5 pitfalls to avoid

Here are five pitfalls of AI customer service that you need to be aware of — and how to side step them.

Customer service automation 15 min read

automated customer service: the secret weapon for high-growth SaaS companies

Wondering what most high-growth SaaS companies have in common? An automated customer service strategy backed by AI.

AI strategy & transformation Voice & omnichannel AI 9 min read

how AI is revolutionizing the omnichannel customer experience

AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.

AI strategy & transformation Developer & technical insights 10 min read

how we train large language models for Ada’s AI agent

Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.

Voice & omnichannel AI 9 min read

multichannel to omnichannel: a customer service evolution

Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.

Voice & omnichannel AI 19 min read

the ultimate guide to AI omnichannel customer service

Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.

Voice & omnichannel AI 9 min read

how to master AI customer service across all channels

What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.

Ada and Medallia announce strategic partnership