Impact stories Jan 18, 2022 · 7 min read creating tight alignment between sales and marketing In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
AI strategy & transformation Jan 14, 2022 · 7 min read bot CSAT vs. human CSAT: why they should be measured separately Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
Impact stories Jan 4, 2022 · 6 min read tackling customer experience globally, remotely, and asynchronously We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Ada news & product updates May 10, 2021 · 6 min read we’ve joined the unicorn club: $130M raised in series c round at a $1.2B valuation We’re excited to announce that we’ve raised $130M in Series C financing led by Spark Capital, with a valuation of $1.2B.
