Ada Support

build an extraordinary career

Join Ada at the forefront of AI customer service, as we build truly disruptive technology for some of the biggest brands in the world.

we are on a mission to make customer service extraordinary for everyone

We're driven to raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love. Think of ada as a partner to accelerate AI maturity and help businesses stay ahead—a platform designed to help CX leaders improve their AI agents' performance.

Established in 2016, ada is a Canadian company that has powered over 4 billion interactions for leading brands like Square, YETI, Canva, and monday.com, saving millions of hours of human effort.

values

drive
Taking a stand and inviting challenges.
energize others
Show up with kindness and pragmatic optimism.
get to the deep why
Know why you’re doing what you’re doing.
focus
Do fewer things, better.
always be improving
Never settle. Continually strive to improve.
think long term
Build for where we’re going, not for where we are.

our human approach to work

We're a digital-first, fully remote team that thrives on building strong connections. While we love the flexibility of remote work, we know some things are better face-to-face. That’s why we plan meaningful off-sites and team gatherings in our beautiful downtown Toronto office throughout the year—to foster collaboration and strengthen relationships.

Our employees also have the unique opportunity to work from abroad. We believe that exploring new cultures enriches our lives and broadens perspectives, making us not just better workers but better humans.

our benefits & perks

Stock options—because every Ada employee is an Ada owner
Health & Lifestyle Spending Accounts to maximize your benefits
Generous top up benefit for employees on parental leave
Unlimited vacation to recharge when you need to
Dedicated learning & development budget for each employee
Home office budget of $1200 in local currency

where you’re meant to be

Ada is leading the way in AI customer service, and we’re looking for people like you to take us further.