7M
Users
15 %
Improvement in customer satisfaction
The agentic customer experience platform
AI customer service agents that resolve, act, and continuously improve. Designed for scale. Trusted by global brands.
Proudly Canadian · globally trusted
Agentic Airways
AI agent
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Elevate your CX with AI agents proven to outperform humans
8×
More productive than human agents
162 %
Increase in CSAT scores
357 %
ROI on AI investment
84 %
Automated resolution rate
Real results.
For real businesses
Learn more
Live · right now across Ada
4,104,254,489
Conversations resolved, all time. And counting
Measured outcomes across 350+ global businesses
AI purpose-built for your industry’s toughest challenges
45 %
Interactions resolved by Ada
90 %
More agent availability for high-value interactions
$2.7M
Estimated annual savings
816,446
Engaged conversations
42 %
Reduction in average agent handle time
225,000+
Active customers
34 %+
Higher automated resolution with generative AI
<1 min
Wait times for high-priority support cases
Trusted by the world’s leading enterprises
Deliver extraordinary experiences on all the channels
42 %
Reduction in average agent handle time
With Ada, we know the automated resolution will continue to improve as the AI agent learns and grows. The responses and the accuracy are phenomenal.
Tal Gulst
Bot manager
Bot manager
Make customer care efficient and deeply human
50 %+
Higher CSAT scores
By transforming Charlie into a generative AI agent, we’ve achieved faster resolutions, reduced wait times to under a minute, and over 50% higher CSAT. It’s proof that AI can make customer care both efficient and deeply human.
Candice Iyog
Chief Marketing & Customer Experience Officer
Chief Marketing & Customer Experience Officer
Create more meaningful relationships
80 %
CSAT
Customers will actually prefer using automation. Faster, more accurate, more tailored experiences. This isn’t just about efficiency. It’s about a better way to serve customers.
Milan Vanmarcke
Customer Happiness Manager
Customer Happiness Manager
Grow CX ambition, not cost
943 %
ROI in four months
Every dollar we save through efficiency gets channeled back into elevating the member experience. That’s how you turn Customer Care from a cost center into a growth driver.
TJ Stein
Head of Customer Care
Head of Customer Care
Power personalized AI experiences at scale with Ada’s ACX Platform
Test, analyze, and optimize AI agent performance for continuous improvement with tools built for the enterprise
Deploy AI across every channel and language while preserving customer identity, context, and conversation continuity
Integrate seamlessly into your existing tech stack and enterprise workflows with open APIs and SDKs built for enterprise
Orchestrate multiple LLMs to understand, act, and resolve complex inquiries with accuracy, safety, and consistency
Battle-tested AI with enterprise-level rigor
Trusted by leading companies across 85+ countries
Industry-leading compliance
HIPAA, SOC 2, GDPR, PCI DSS, and AIUC-1 compliance safeguard sensitive data with industry-leading security practices.
Safety and accuracy controls
Built-in safeguards minimize hallucinations, with continuous monitoring to ensure accuracy, alignment, and safe responses.
Privacy by design
High standards for data protection, and zero data retention policies with LLM providers.
Enterprise-grade security
Independent annual penetration testing including LLMs, disaster recovery and business continuity planning.