AI doesn’t just make up answers—it pulls from the content you give it.
A strong knowledge base is the difference between AI that confidently resolves customer inquiries and AI that fumbles, frustrates, and escalates.
If your AI isn’t living up to expectations, your content might be the culprit. In this episode of our ACX webinar series, we’ll show you how to turn your knowledge base into AI’s greatest asset—so it can work smarter, resolve more, and keep your customers happy.
Watch our expert speakers to explore:
- Structuring content for AI retrieval – Learn how to organize and format knowledge base articles so AI can easily find and deliver the right answers.
- Maintaining knowledge accuracy – Discover how to track and update content regularly to prevent AI from pulling outdated or misleading information.
- Filling knowledge gaps – Identify missing content that prevents AI from resolving inquiries and learn how to create the right resources.
- Refining AI-generated responses – Explore how coaching and feedback loops can improve AI accuracy and customer satisfaction.
Your AI is only as strong as the knowledge behind it. Watch this webinar on demand to learn how to build a content strategy that sets AI up for success.