Join peers from leading brands
A forum to shape what's next in CX
This isn't about pilots. These are operating realities — and the executives who built them will be in the room.
We're bringing CX and Operations leaders together for an intimate conversation about what's actually working and what's next. Expect real-world success stories from the leaders in the trenches, honest perspectives, and actionable insights.
Join your peers for an invite-only afternoon of connection.
Meet the executive panel
Daven Govender
Hannes Smit
Mike Murchison
What we'll dig into
Opening Remarks
The state of AI in customer service
Interactive panel discussion
Rearchitecting CX for AI - How leading enterprises are restructuring their support operations, not just layering AI onto legacy models.
Curated executive roundtables
Small group conversations to discuss what's top of mind with peers.
Cocktail reception
Enjoy the views and time to network!
June 16, 2026
The Chicago experience
ROOF on the Wit
ROOF on the Wit is a sophisticated rooftop venue perched on the 27th floor of the Wit Hotel in Chicago's Loop, offering sweeping panoramic views of the city skyline and Lake Michigan.
The indoor-outdoor space features a sleek, modern aesthetic with floor-to-ceiling windows and excellent cuisine. Guests can enjoy the open-air terrace year-round, making it one of Chicago's most stunning backdrops!