Customer Experience

Transform Your Oracle Cloud Ecosystem for a Post-Pandemic World

Here are tips on how to best leverage your Oracle cloud ecosystem to keep up with a rapidly changing digital landscape. 

Lynn Pine May 12, 2021 • 5 min read

The CX Leader's AI & Automation Toolkit

Customer Experience

Chatbots for SaaS: The Perfect Tool to Grow SaaS Revenue

Discover why chatbots are critical to the revenue growth of any SaaS brand.

Shir Fomin March 25, 2021 • 3 min read

Customer Experience

Transform Your Customer Experience With an Automation-first Strategy

Transform your customer experience strategy by adding automation.

Shir Fomin March 11, 2021 • 3 min read

Customer Experience

Implementing Proactive Customer Engagement To Increase Conversion

Proactive customer engagement is a powerful tool to increase the value of customer your conversations across the entire customer journey.

Shanelle Holder February 16, 2021 • 2 min read

Customer Experience

Make 2021 the Year of the Customer

Here are our top 5 CX trends that will help you make 2021 the year of your customers.

Shir Fomin February 12, 2021

Customer Experience

Telco Customer Experience Transformed

How can telecommunication companies transform their CX strategy? Leaders like TELUS turned to conversational AI bot platforms to outperform their peers.

Team Ada October 22, 2020 • 3 min read

Customer Experience

The Truth About Free Chatbots

Many customer support platforms offer a free chatbot along with their CRM. But this free offering comes with plenty of hidden costs.

Brooke Granovsky September 21, 2020 • 3 min read

Customer Experience

Buying CX Software? Look For the "Tell"

We get it - the thought of gaining a free customer service chatbot as part of a CRM platform deal can be enticing. But don't be fooled.

Team Ada September 18, 2020 • 3 min read