The latest news and expert advice on AI, automation, and customer service
We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.
We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
Yochai has over 20 years of experience developing and leading innovative AI technology teams. Here's how he plans to take it to the next level at Ada.
We’re excited to announce that we’ve raised $130M in Series C financing led by Spark Capital, with a valuation of $1.2B.
