As this year of impressive innovation comes to a close, it’s the perfect time to think about customer service challenges and opportunities.
We can help you find the best chatbot for your ecommerce website. Spoiler: it’s not just a chatbot.
Conversational AI software offers many benefits for companies looking to increase conversions and boost revenue without driving up costs.
Looking to purchase knowledge base software but don’t know where to start? Read our guide on how to buy knowledge base software.
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.
As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
