Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.
The latest news and expert advice on AI, automation, and customer service
The CX Leader's AI & Automation Toolkit
There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.
Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
As we wrap up Season 1 of Now Brands Talk, we reflect on the main patterns that came up in a full year of podcasting.
New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.
Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.