How to Build Long-Term Relationships with Customers

In this episode of Now Brands Talk, we interview Rob Park, COO at Helcim Inc., about the dos and don’ts of building long-term relationships with customers.

Team Ada December 7, 2021 • 2 min read

The CX Leader's AI & Automation Toolkit

Customer Experience

Telco Customer Experience Transformed

How can telecommunication companies transform their CX strategy? Leaders like TELUS turned to conversational AI bot platforms to outperform their peers.

Team Ada October 22, 2020 • 3 min read

Customer Experience

Buying CX Software? Look For the "Tell"

We get it - the thought of gaining a free customer service chatbot as part of a CRM platform deal can be enticing. But don't be fooled.

Team Ada September 18, 2020 • 3 min read

Customer Experience

3 Winning Webinar Takeaways: How to Prepare Your CX for AI

This week we hosted a webinar with TELUS exploring key ways CX leaders can prepare their business, teams, and measurement strategies to introduce automation that drives ROI, now and into the future.

Team Ada March 15, 2019 • 2 min read

Customer Experience

Lessons Learned From CX and AI Leaders in NYC

We hosted our second instalment of our Executive AI Transformation Series - a forum for industry leaders to explore what’s required to drive digital transformation in their business. Taking place in downtown New York, the event brought together dozens of senior executives from diverse industries, including CPG, finance, entertainment, travel, and telco, to discuss the role of automation in defining the future of customer experience.

Team Ada March 7, 2019 • 2 min read

Customer Experience

3 Ways AI Unlocks the Benefits of Omnichannel Customer Engagement

Ada has been purpose-built to provide businesses with the ability to empower their non-technical teams to launch and manage omnichannel customer experience without having to engage timely and costly IT resources and in-house developers.

Team Ada March 5, 2019 • 1 min read