The latest news and expert advice on AI, automation, and customer service

Lynn Pine

Lynn’s career has spanned across different kinds of content, from copywriting, to journalism, to marketing, and even mystery puzzle games. She brings facets from all these disciplines into her work at Ada. Outside of that, Lynn loves playing games, hiking, and reading about trees.

Customer Experience

Designing the customer experience of the future

We talk to Global Innovation Evangelist Brian Solis about what customer experiences of the future look like and how to design them strategically.

Lynn Pine September 15, 2022 • 4 min read

The CX Leader's AI & Automation Toolkit

Customer Experience

Talkdesk’s CMO on the value of industry-specific offerings

Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.

Lynn Pine August 30, 2022 • 2 min read

Employee Experience

The profitability of an excellent agent experience

Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.

Lynn Pine August 16, 2022 • 2 min read

Customer Experience

Growing your brand in a volatile economy

Prepare for the unexpected with automation. Automation is a critical infrastructure in your strategy to grow your company, and deliver on brand promises.

Lynn Pine August 5, 2022 • 5 min read

Customer Experience

The value of going physical in a digital world

Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.

Lynn Pine August 2, 2022 • 2 min read

Employee Experience

A sweet take on automation vs human connection from Donut’s co-founder

Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.

Lynn Pine July 19, 2022 • 2 min read

Customer Experience

The link between employee technology and customer smiles

Nathan Dawson, Senior Director of Global Customer Care Technology for SmileDirectClub, shares his thoughts on how technology impacts your employees, your customers, and your brand.

Lynn Pine July 5, 2022 • 2 min read

Customer Experience

Why StubHub’s VP of CX values simplicity over everything

Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.

Lynn Pine June 21, 2022 • 2 min read