Brands Choose Ada Because They Value Customers

Brands choose Ada to supercharge interactions with the people who love them. We are proud to work with the world's fastest-growing digital leaders - helping them blaze a trail and transform how they meet the needs and interests of all stakeholders.

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Featured Customer | 10 Month Results


Zoom Automates 70% Of Sales Interactions

When COVID-19 disrupted our personal and professional lives, Zoom instantly became the de facto tool for businesses and individuals to stay connected.

But, how were they able to scale a consistent and high-quality customer experience across all touch points, at all times, and for all people?

Read Zoom Case Study
reduction in time qualifying leads
sales agent hours saved
reduction in live chat handle time

Featured Customer | 1 Month Results

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Reducing AirAsia’s Wait Time by 98% In 4 Weeks

Within mere weeks of launching Ada across its website and app, AirAsia, Asia’s leading low-cost carrier, was able to reduce its customer wait times from over an hour to less than one minute.

AirAsia operates across multiple geographies in several different languages - learn how they instantly automated 70,000+ daily interactions and were able to close down more than 10 call centres.

Read AirAsia Case Study
increase in ancillary
inquiries solved without agent support
1 million+
customers supported using Ada

"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."

Bernie Leas
VP, Operations

Customer Testimonials


“Since partnering with Ada, we’ve been able to reduce our support wait times by over 50% so it's faster than ever for our customers to get the help they need."

- Director of Customer Experience
“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”
- Product Manager
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“Ada saves us thousands of dollars a week in calls and frees our support agents to deal with more complex problems.”

- Senior Marketing Manager
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. 
- Regional Social Marketing Manager

"Ada's customer support solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers."

Bas Lucieer

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