In just under a month, TELUS, Canada's fastest growing telecom, built and launched a 24/7 bilingual chatbot to provide its 13 million customers with personalized assistance across its website, app, and call centre.
More than simply FAQs, Ada has enabled TELUS to introduce an elevated self-serve experience that lets customers check, change, and add to their accounts on their own, thereby freeing agents' time to handle revenue driving conversations.
Within mere weeks of launching Ada across its website and app, AirAsia, Asia’s leading low-cost carrier, was able to reduce its customer wait times to just minutes.
By instantly solving 70,000+ daily inquiries with Ada’s automation, AirAsia has replaced its existing barriers in language and geography with a multilingual solution that lets travellers self-serve across new channels on their own time.
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