Meet our industry-leading customers

Companies that take pride in their customer experience chose Ada to engage with millions of customers every day. With Ada's AI, it's easy for industry-leading enterprises to create personalized customer experiences at scale, reduce customer effort, and elevate the impact of customer support within the broader organization.

Featured Customer – 10 Month Results

The world's fastest growing company automates 70% of sales inquiries

When COVID-19 disrupted our personal and professional lives in early 2020, Zoom instantly became a de facto tool for businesses and individuals to stay connected.

But, how were they able to scale a consistent and high-quality customer experience across the entire lifetime of a Zoom customer?

25%

reduction in time qualifying leads

19,000+

sales agent hours saved

33%

reduction in live chat handle time

Featured Customer – One Month Results

Reducing AirAsia’s wait time by 98% in 4 weeks

Within mere weeks of launching Ada across its website and app, AirAsia, Asia’s leading low-cost carrier, was able to reduce its customer wait times to just minutes.

By instantly solving 70,000+ daily inquiries with Ada’s automation, AirAsia has replaced its existing barriers in language and geography with a multilingual solution that lets travellers self-serve across new channels on their own time.

1 million+

customers supported instantly

8x increase

in ancillary revenue

75%

inquiries solved without agent

"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”

Elaine Neo
Regional Social Marketing Manager

Customer Testimonials

“Ada saves us thousands of dollars a week in calls and frees our support agents to deal with more complex problems.”

Senior Marketing Manager

“Ada has been a key component of our support scaling efforts by helping our customers help themselves across both web and mobile.”

Director of Customer Support

“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”

Product Manager

“Since partnering with Zendesk + Ada, we’ve been able to reduce our support wait times by 50% so it's faster than ever for our customers to get the help they need."

Director of Customer Experience