Brands Choose Ada Because They Value Customers

We are proud to work with the world's leading brands — helping them leverage AI to elevate the role of customer service and usher in the automation transformation.

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Featured Customer | 6 Month Results

BFA logo

Beauty For All reduced average first response time by 93%

Prior to Ada, BFA members would have to wait multiple hours for a response, but now, they’re delivering seamless, efficient experiences for members.

In conjunction, their agents are able to focus on more complex use cases and ensure their time is best utilized.

Read BFA Case Study
$2.7M USD
in estimated annual savings
34 hours
reduction in average resolution time
brand interactions

Featured Customer | 1 Month Results

airasiacom_logo 1

Reducing AirAsia’s Wait Time by 98% In 4 Weeks

Within mere weeks of launching Ada across its website and app, AirAsia, Asia’s leading low-cost carrier, was able to reduce its customer wait times from over an hour to less than one minute.

AirAsia operates across multiple geographies in several different languages - learn how they instantly automated 70,000+ daily interactions and were able to close down more than 10 call centres.

Read AirAsia Case Study
increase in ancillary
inquiries solved without agent support
1 million+
customers supported using Ada

"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."

Bernie Leas
VP, Operations

Customer Testimonials


“Since partnering with Ada, we’ve been able to reduce our support wait times by over 50% so it's faster than ever for our customers to get the help they need."

- Director of Customer Experience

“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”

- Product Manager
BlueJeans Logo

“72% of our users who chat with Ada don’t escalate to a live agent. As a result, we’ve reduced our first response time for complex questions that need to be passed on to a human agent.”

- VP Product Marketing

"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently.

- Regional Social Marketing Manager

"Ada's customer support solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers."

Bas Lucieer

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