Brands Choose Ada Because They Value Customers

Brands choose Ada to supercharge interactions with the people who love them. We are proud to work with the world's fastest-growing digital leaders - helping them blaze a trail and transform how they meet the needs and interests of all stakeholders.

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Featured Customer | 10 Month Results

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Zoom Automates 70% Of Sales Interactions

When COVID-19 disrupted our personal and professional lives, Zoom instantly became the de facto tool for businesses and individuals to stay connected.

But, how were they able to scale a consistent and high-quality customer experience across all touch points, at all times, and for all people?

Read Zoom Case Study
25%
reduction in time qualifying leads
19,000+
sales agent hours saved
33%
reduction in live chat handle time

Featured Customer | 1 Month Results

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Reducing AirAsia’s Wait Time by 98% In 4 Weeks

Within mere weeks of launching Ada across its website and app, AirAsia, Asia’s leading low-cost carrier, was able to reduce its customer wait times from over an hour to less than one minute.

AirAsia operates across multiple geographies in several different languages - learn how they instantly automated 70,000+ daily interactions and were able to close down more than 10 call centres.

Read AirAsia Case Study
8x
increase in ancillary
revenue
80%+
inquiries solved without agent support
1 million+
customers supported using Ada
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"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."

Bernie Leas
VP, Operations

Customer Testimonials

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“Since partnering with Ada, we’ve been able to reduce our support wait times by over 50% so it's faster than ever for our customers to get the help they need."

- Director of Customer Experience
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“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”
- Product Manager
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“Ada saves us thousands of dollars a week in calls and frees our support agents to deal with more complex problems.”

- Senior Marketing Manager
Grab
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. 
- Regional Social Marketing Manager
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"Ada's customer support solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers."

Bas Lucieer
DIRECTOR OF DATA AND ACX

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