We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.
Online travel agency eSky Group didn’t just “add AI”, they rethought customer service. With a team managing three global brands (eSky, Thomas Cook and eDestinos), they use Ada to deliver personalized, multilingual support across channels. The result: higher automated resolution, lower cost-to-serve, and a more resilient experience.
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Combining visionary leadership with Ada’s ACX platform, IPSY increased both CSAT and Automated Resolution rate, driving a 943% ROI on their generative AI investment and leading the company’s first successful AI implementation.
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Discover how Blackhawk Network used Ada to build a mature, generative AI customer experience, transforming scale, quality, and ROI.
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Tilt transformed CX with Ada, reaching 84% automated resolutions, faster replies, and smarter AI support across channels.
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See how Cebu Pacific scaled support, cut wait times, and raised CSAT 50% by upgrading from a chatbot to a generative AI agent.
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Simba Sleep unlocked £600K+ in monthly revenue and scaled global CX using their AI agent.
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Loop cut ticket backlogs and boosted CSAT to 80% by automating support with Ada—achieving 357% ROI and redefining CX careers.
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Facing rapid growth and complex support needs, Checkr partnered with Ada to scale efficiently while delivering high-quality service.
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To maintain efficiency and service excellence, Life360 turned to Ada’s industry-leading AI customer service platform and introduced Vida, their AI agent, to revolutionize their support operations.
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Trust & Will wanted to extend the same blend of simplicity and empathy to their customer service. Enter an AI agent created on ada.
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Epos Now faced complex support challenges as they scaled, so they leveraged ada’s AI customer service platform to launch their AI agent.
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Tal Gulst, Bot Manager at Monday.com, integrated a generative AI agent into their workflow with ada's AI customer service platform and has not looked back.
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The AI agent exceeded Brigit's expectations, outperforming their scripted chatbot, and allowing them to grow and scale in a sustainable way that keeps customers at the top of everything they do.
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With Ada empowering customers to self-serve around the clock, the customer success team has more time to manage more complex tasks. Neptune Flood was able to reduce the cost per ticket by 78%, a significant savings that will compound over time.
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Tango Card was able to maintain 100% SLA adherence and see a 6.7x ROI in the first year after deploying ada.
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Grab's automated Facebook Messenger experience powered by ada has become the preferred service option for its large customer base across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.
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Wave and ada launched Mave during the busiest quarter of the year, and immediately saw reduced year-over-year support ticket creation—65% within the first month.
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With ada, Indigo has created a customer interface that is fully branded and displayed within their eCommerce site environment – establishing ownership of the delivery experience and ensuring that customers are able to connect with Indigo representatives if they have questions.
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ada helped Digicel exceed their CX goals and delight their customers.
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The strength of ada’s automation enabled Betsson Group to elevate their industry-leading CX, winning the ‘Customer Service Operator of the Year’ award for the fourth time in a row.
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