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The latest news and expert advice on AI, automation, and customer service

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What is CSAT, and when (not) to use it
The truth about free chatbots for customer service
The anatomy of an AI agent
AI & Automation | 11 min read

The anatomy of an AI agent

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

Sage Lazzaro
Technology Journalist
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