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The Ada Blog Page 7 of 7

The latest news and expert advice on AI, automation, and customer service

What CX and EX can learn from each other
Digital transformation: Before, during, and after
3 types of data for good CX decisions
Q&A With Mike Murchison: Ada’s Co-Founder & CEO
Leveraging employee insights for customer care
Creating tight alignment between sales and marketing
Bot CSAT vs. human CSAT: Why they should be measured separately
Tackling customer experience globally, remotely, and asynchronously
Q&A With Yochai Konig: Ada’s VP of Machine Learning
We’ve joined the Unicorn Club: $130M raised in Series C round at a $1.2B valuation