
Newsflash: Your Customers Don’t Know Anything About Your CX Strategy—And They Shouldn’t
The ultimate goal of your CX messaging is to drive conversions and revenue. Here are some tips to help CX professionals look at the bigger picture.
The ultimate goal of your CX messaging is to drive conversions and revenue. Here are some tips to help CX professionals look at the bigger picture.
Dive into some of the challenges businesses face while creating personalized, anticipatory experiences, and how a robust conversational AI can solve them.
We sat down with Forrester to help you build a scalable and proactive CX strategy - here are 5 key takeaways from that conversation.
Ada’s intelligent automation platform integrates seamlessly with Salesforce to up-level your sales and marketing game by working alongside your agents at every step. Save your reps time and effort, stop the seat-swiveling, and accelerate your pipeline.
It’s important to note that while unification is vital for your business, it won’t happen overnight, and you’ll need buy-in from several stakeholders across marketing, sales, support, and product. It’s also important that you set up an infrastructure that can support this cross-department functionality.
Intercom is a fantastic CX tool, and with the right automation partner, you’ll deliver an unparalleled customer experience and be crowned CX champion of the world
Create personalized chat interactions and product recommendations to reduce the number of tickets your support staff is handling.
Here are tips on how to best leverage your Oracle cloud ecosystem to keep up with a rapidly changing digital landscape.