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What’s new in Ada

Explore all the new capabilities that make your AI Agent smarter, more trustworthy, and reason like your top-performing human agents.

Customer service: In it’s AI Agent era

Get on the path towards a 100% Automated Resolution Rate. At our Spring Product Launch, we unveiled innovations that make your AI agent smarter than ever with new AI coaching and management tools.

New releases

Discover new optimizations to how you onboard, measure, coach, and promote your AI Agent to become your top-performer.

End User API

Escalate conversations with Guided Handoffs

Swifty escalate conversations to the right experts on your team. Your AI Agent will intelligently choose the right department — from several options — based on your guidance.

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More ways to teach your AI Agent

Your knowledge doesn't always live in your help center — resolve even more inquiries by connecting existing website content or adding Articles directly in Ada.

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Target content to specific segments with Rules

Ensure your AI agent only shares relevant information to customers. You can now target Knowledge, Guidance, and Actions by customer segment, location, channel, and more.

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Build Processes for your AI Agent to follow

Gain even more control over what your AI Agent says. Create pre-written responses your AI Agent will always follow for sensitive or compliance-related inquiries.

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Support global customers with Multilingual Knowledge

AI Agents can now learn in more languages with support for Spanish, French, Portuguese, German, Chinese, Italian, Dutch and Arabic help center articles.

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Speak more languages with Multilingual Voice

Get ready to solve more phone inquiries across regions and languages. Your AI Agent for Voice will be able to speak to customers in English, French, German, Italian, Spanish, and Swedish.

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Guided Handoffs

Escalate conversations with Guided Handoffs

Swifty escalate conversations to the right experts on your team. Your AI Agent will intelligently choose the right department — from several options — based on your guidance.

Learn More
Real Time Insights

Test and learn faster with real-time insights

Get the insights you need, faster than ever. Review conversations and more quickly measure performance with conversation data available in seconds.

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End User API

Connect customer data with the End User API

Connect customer data across your tech stack, including your CRM, to give the AI Agent more context about the customer. Deliver more personalized conversations and swift resolutions.

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End User API

Customize your CSAT survey to your unique needs

Customize your CSAT questions and rating scales to your unique needs. Get the insight you need to continuously improve performance.

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End User API

Power actionable experiences for callers

Set up no-code integrations to your tech stack in minutes, and enable your AI Agent to perform tasks over the phone. Power more personalized experiences for callers.

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Test an AI Agent for customer service for free

Interview your next top-performing customer service agent and evaluate their potential. Test Ada’s suite of generative AI capabilities on your business’ own context and use cases, free for 14 days.

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What’s coming

Get a sneak peek of the new skills we’re working on to make your AI Agent more capable than ever.

End User API

Speak more naturally with new voice options

Improve the caller experience with a variety of new voice options that are faster to respond, more accurate, and sound more natural and human.

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Promote your AI Agent to Email

It’s almost time to promote your AI Agent, and start automating complex, back-and-forth conversations with customers over email. Did we mention this makes us the first fully-generative omnichannel customer service platform?

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End User API

Keep customer data secure with Custom Redactions

Define and set your requirements, like the type of data to redact and the level of redaction required, to ensure your AI Agent doesn't retain unnecessary information.

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Hire your own AI Agent

Find out what an AI Agent can do for your business. Book a customized demo with our team.

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Guide to interviewing AI Agents

Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment.

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Try Ada for free

Test out your very own AI Agent and Ada’s generative AI capabilities with a 14-day free trial — no credit card required.

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