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What’s new in Ada

Explore all the new capabilities that make your AI Agent smarter, more trustworthy, and reason like your top-performing human agents.

Ada's AI Agent: in it's Email era

Say goodbye to ticket backlogs and multi-day handle times with conversational email automation that can resolve complex inquiries faster than a human agent.

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Three trends shaping contact centers in 2024 and beyond

Join us for a data-packed webinar where industry leaders discuss the top three trends shaping contact centers in 2024 and beyond featuring a Principal Analyst from Forrester.

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New releases

Discover new optimizations to how you onboard, measure, coach, and promote your AI Agent to become your top-performer.

Keep customer data secure with Custom Redactions

Define the types of data Ada should automatically redact, so your AI Agent never processes or stores unnecessary information.

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Customize your AI Agent's persona and behavior

Tailor more of your AI Agent's baseline behaviors with new customization options, like message length and whether they can talk about competitors.

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Speak more languages with Multilingual Voice

Get ready to solve more phone inquiries across regions and languages. Your AI Agent for Voice will be able to speak to customers in English, French, German, Italian, Spanish, and Swedish.

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More ways to teach your AI Agent

Your knowledge doesn't always live in your help center — resolve even more inquiries by connecting existing website content or adding Articles directly in Ada.

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Speak more naturally with new voice options

Improve the caller experience with a variety of new voice options that are faster to respond, more accurate, and sound more natural and human.

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Test and learn faster with real-time insights

Get the insights you need, faster than ever. Review conversations and more quickly measure performance with conversation data available in seconds.

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Test an AI Agent for customer service for free

Interview your next top-performing customer service agent and evaluate their potential. Test Ada’s suite of generative AI capabilities on your business’ own context and use cases, free for 14 days.

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What’s coming

Get a sneak peek of the new skills we’re working on to make your AI Agent more capable than ever.

Seamlessly handoff to Salesforce Messaging

When a little more help is needed, AI Agents can transfer customer conversations to a human agent in Salesforce Messaging.

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Power richer interactions on more messaging channels

Deliver better conversational experiences in custom or third-party channels with support for buttons, links, and attachments during handoffs.

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Easily review call recordings for quality assurance

It's easier than ever to monitor AI Agent performance and identify coaching opportunities with improved playback controls and transcript navigation.

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Hire your own AI Agent

Find out what an AI Agent can do for your business. Book a customized demo with our team.

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Guide to interviewing AI Agents

Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment.

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Try Ada for free

Test out your very own AI Agent and Ada’s generative AI capabilities with a 14-day free trial — no credit card required.

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