What’s new in Ada
Explore all the new capabilities that make your AI Agent smarter, more trustworthy, and reason like your top-performing human agents.
Ada's AI Agent: in it's Email era
Say goodbye to ticket backlogs and multi-day handle times with conversational email automation that can resolve complex inquiries faster than a human agent.
Learn MoreThree trends shaping contact centers in 2024 and beyond
Join us for a data-packed webinar where industry leaders discuss the top three trends shaping contact centers in 2024 and beyond featuring a Principal Analyst from Forrester.
New releases
Discover new optimizations to how you onboard, measure, coach, and promote your AI Agent to become your top-performer.
Seamlessly handoff to Salesforce Messaging
When a little more help is needed, AI Agents can transfer customer conversations to a human agent in Salesforce Messaging.
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Keep customer data secure with Custom Redactions
Define the types of data Ada should automatically redact, so your AI Agent never processes or stores unnecessary information.
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Speak more naturally with new voice options
Improve the caller experience with a variety of new voice options that are faster to respond, more accurate, and sound more natural and human.
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Test and learn faster with real-time insights
Get the insights you need, faster than ever. Review conversations and more quickly measure performance with conversation data available in seconds.
Learn MoreTest an AI Agent for customer service for free
Interview your next top-performing customer service agent and evaluate their potential. Test Ada’s suite of generative AI capabilities on your business’ own context and use cases, free for 14 days.
What’s coming
Get a sneak peek of the new skills we’re working on to make your AI Agent more capable than ever.
Power richer interactions on more messaging channels
Deliver better conversational experiences in custom or third-party channels with support for buttons, links, and attachments during handoffs.
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Easily review call recordings for quality assurance
It's easier than ever to monitor AI Agent performance and identify coaching opportunities with improved playback controls and transcript navigation.
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Understand how effective your content is
Analyze how well your Knowledge articles and Actions are resolving inquiries, so you understand exactly where to focus your improvement efforts.
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Find out what an AI Agent can do for your business. Book a customized demo with our team.
Book a Demo Discover the 8 success criteria you should be testing AI Agents on to get the most return on your investment.
Get the GuideTry Ada for free
Test out your very own AI Agent and Ada’s generative AI capabilities with a 14-day free trial — no credit card required.
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