Happiness chatting with Conversational AI-1

Keep them coming back with automation first

Customers’ expectations are on the rise, and SaaS companies that don't provide high-quality self-service risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each interaction by introducing an automation-first strategy with Ada’s intelligent SaaS chatbot.

“Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional support is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.”

Lindsey Liranzo

Segment Leader, Online Sales

"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”

Elaine Neo

Regional Social Marketing Manager

“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."

David Clark

Senior Director, Operations & Analytics

“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."

Joe Wang

Senior Director of Customer Experience

Lindsey Liranzo

Segment Leader, Online Sales

Elaine Neo

Regional Social Marketing Manager

David Clark

Senior Director, Operations & Analytics

“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."

Joe Wang

Senior Director of Customer Experience

Scale with Ada

When your support team and customer inquiry volume is growing faster than you can keep up, it can be difficult to manage efficiently. Ada’s conversational AI allows SaaS customers to deflect at least 30% of support volume while allowing agents to focus time on the highest-value tickets.

Anytime, anywhere, let your customers:

Automate product troubleshooting inquiries
Provide tiered support (premium vs freemium customers)
Deflect basic FAQ questions
Easily manage subscriptions and account changes

Prevent customer churn; grow revenue

With Ada’s artificial intelligence chatbot, your support and sales teams can automate actions that generate revenue, retain customers and prevent churn.

Create effective retention flow
Convert freemium to paid customers
Escalate high-value customers to agents quickly
Identify potential customers, gather information and pass to a sales rep in real-time
Let prospects book meetings with your sales team instantly
Drive up-sell with related products and add-ons

Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Resolve high-churn customer scenarios:

Help with returns and refunds
Continue the conversation within the same chat window
Complete chat transcripts for the live agent
Unified bot and Live chat UI within the CRM of choice
Feature-rich experience

Account & Details

Subscriptions & Billing

Onboarding

Troubleshooting

Ada is ready for SaaS

With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Our state-of-the-art chatbot is designed to enrich your customer experience through instant, intelligent customer service.