Scale SaaS customer service with automation

Ada helps you automate customer interactions that generate leads, accelerate your sales funnel, and reduce churn, while letting your sales and support teams focus on what they do best — closing deals and building long-lasting customer relationships.

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Prevent customer churn and grow revenue

Ada’s conversational AI allows you to automate complex actions — tailored to your customer’s unique needs — that generate revenue, retain customers, and prevent churn. 

  • Convert freemium users to paying customers
  • Automate product troubleshooting inquiries
  • Provide tiered support by customer segment
  • Easily manage subscriptions and account changes
  • Drive up-sell with related products and add-ons
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“Seventy-two percent of our users who chat with Ada don’t escalate to a live agent. As a result, we’ve reduced our first response time for complex questions that need to be passed on to a human agent.”

Zachary Bosin | VP Product Marketing | BlueJeans

Increase speed-to-lead and accelerate your sales funnel with a 24/7 sales rep

Generate leads while your team sleeps. Answer questions on demand, serve relevant content, and replace static forms with conversational experiences that increase lead capture and conversion. 

  • Intelligently qualify and route leads to your CRM, freeing your reps from administrative tasks 
  • Automate meeting bookings, reducing back-and-forth emails and accelerating the sales cycle 
  • Identify high-intent buyers and pass them directly to a rep in real-time, reducing time to close
  • Connect with your MAP to add personalized customer journey insights to your lead nurturing
SaaS _ Speed to Lead

Escalate high-value interactions with a seamless customer and agent experience

Ada’s out-of-the-box integrations with live chat and email ticketing software let you purposefully escalate high-value interactions that need a human touch.

Interactions are intelligently triaged and routed to the right agent at the right time, with full conversation context that ensures a relevant and speedy resolution for customers. 


Ada is ready for SaaS

With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Our state-of-the-art brand interaction platform is designed to enrich your customer experience through instant, intelligent customer service.


Account & details

  • View bill 
  • Change details 
  • Password reset

Subscriptions & billing

  • Payment options
  • Renewals 
  • Next payment info


  • Product how-to's
  • User guides
  • Feature walk throughs


  • Error triaging 
  • Browser support
  • Service interruptions

Customer testimonial

Ready to see Ada in action?

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Top CX Tips that SaaS Brands Can Learn From Ecommerce

Ditch your tired brand interaction strategies and get innovative. No one knows standing out in competitive markets like ecommerce brands, so we’re highlighting the biggest tips SaaS leaders can adapt and adopt from best-in-class ecomm automated brand interaction.

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