In today's world, software subscriptions can end with the click of a button. But it's hard to juggle the mounting needs of customers with the fast pace of your growing business. Give customers the access they are craving, without adding headcount costs.
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Customer expectations are on the rise, and SaaS companies that don't provide easy access to product information, demos and trials risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each brand interaction by introducing an automation-first strategy.
When your support team and customer inquiry volume is growing faster than you can keep up, it can be difficult to manage efficiently. Ada’s conversational AI allows SaaS customers to deflect at least 30% of support volume while allowing agents to focus time on the highest-value tickets.
Anytime, anywhere, let your customers:
With Ada’s interaction AI, your support and sales teams can automate actions that generate revenue, retain customers and prevent churn.
Ada integrates with live chat and email ticketing software to escalate high-value requests to agents for focused support, ensuring a positive interaction by providing the agent context with a full transcript.
Resolve high-churn customer scenarios:
With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Our state-of-the-art chatbot is designed to enrich your customer experience through instant, intelligent customer service.
