In today's world, software subscriptions can end with the click of a button. But it's hard to juggle the mounting needs of customers with the fast pace of your growing business. Give customers the access they are craving, without adding headcount costs.
Keep them coming back with automation first
Customers’ expectations are on the rise, and SaaS companies that don't provide high-quality self-service risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each interaction by introducing an automation-first strategy with Ada’s SaaS chatbot.
“Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional support is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.”
Lindsey Liranzo
Segment Leader, Online Sales
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
Elaine Neo
Regional Social Marketing Manager
“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark
Senior Director, Operations & Analytics
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
Joe Wang
Senior Director of Customer Experience
“Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional support is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.”
Lindsey Liranzo
Segment Leader, Online Sales
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
Elaine Neo
Regional Social Marketing Manager
“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark
Senior Director, Operations & Analytics
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
Joe Wang
Senior Director of Customer Experience
Scale with Ada
When your support team and customer inquiry volume is growing faster than you can keep up, it can be difficult to manage efficiently. Ada allows SaaS customers to deflect at least 30% of support volume while allowing agents to focus time on the highest-value tickets.
Anytime, anywhere, let your customers:
Automate product troubleshooting inquiries
Provide tiered support (premium vs freemium customers)
Deflect basic FAQ questions
Easily manage subscriptions and account changes
Prevent customer churn; grow CSAT
With Ada, your customer support team can automate actions that generate revenue, retain customers and prevent churn.
Create effective retention flow
Convert freemium to paid customers
Escalate high-value customers to agents quickly
Identify potential customers, gather information and pass on to an agent
Drive up-sell with related products, support packages and add-ons
Skip the line to agent success
Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.
Resolve high-churn customer scenarios:
Help with returns and refunds
Continue the conversation within the same chat window
Complete chat transcripts for the live agent
Unified bot and Live chat UI within the CRM of choice
Feature-rich experience
Account & Details
View bill
Change details
Password reset
Subscriptions & Billing
Payment options
Renewals
Next payment info
Onboarding
Product how-to’s
User guides
Feature walk throughs
Troubleshooting
Error triaging
Browser support
Service interruptions
Ada is ready for SaaS
With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Hover over any block to discover the benefits Ada brings to your customer experience.
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