Customer expectations are on the rise, and SaaS companies that don't provide easy access to product information, demos and trials risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each brand interaction by introducing an automation-first strategy.
When your support team and customer inquiry volume is growing faster than you can keep up, it can be difficult to manage efficiently. Ada’s conversational AI allows SaaS customers to deflect at least 30% of support volume while allowing agents to focus time on the highest-value tickets.
Anytime, anywhere, let your customers:
- Automate product troubleshooting inquiries
- Provide tiered support (premium vs freemium customers)
- Deflect basic FAQ questions
- Easily manage subscriptions and account changes
With Ada’s interaction AI, your support and sales teams can automate actions that generate revenue, retain customers and prevent churn.
- Create effective retention flow
- Convert freemium to paid customers
- Escalate high-value customers to agents quickly
- Identify potential customers, gather information and pass to a sales rep in real-time
- Let prospects book meetings with your sales team instantly
- Drive up-sell with related products and add-ons
Ada integrates with live chat and email ticketing software to escalate high-value requests to agents for focused support, ensuring a positive interaction by providing the agent context with a full transcript.
Resolve high-churn customer scenarios:
With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Our state-of-the-art chatbot is designed to enrich your customer experience through instant, intelligent customer service.
- View bill
- Change details
- Password reset
- Payment options
- Next payment info
- Product how-to's
- User guides
- Feature walk throughs
- Error triaging
- Browser support
- Service interruptions
Ada has powered over 125,000,000 customer interactions for SaaS brands. Here are the insights you need to know.Read More
B2B marketing and sales leaders should use this report to understand the capabilities of emerging vendors within major segments of the conversation automation market and to inform their technology strategies.Read More
Watch this webinar to discover how Ada’s marketing, sales, and support teams tap into the full potential of our platform.Read More