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Score customers with AI-powered automation

While others are holding back and hedging their bets, Ada gives you the tools to expand and scale customer service, and improve player onboarding, retention, and responsible gaming.

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Stack the odds in your favor

Ada's industry-leading Natural Language Understanding is pre-trained on billions of conversations, so you can more accurately understand your customers and resolve their inquiries faster.

Give SaaS customers instant self-service. Drive resolutions.

Support everywhere, anytime. Simplify betting.

Treat every player like a high roller with instant support 24/7, no matter where they are in the world or what channel they prefer to interact on — web, social, voice, SMS, and more.
Automate more complex actions. Reduce churn.

Enable self-service. Increase satisfaction.

Make it easy for customers to take action, and facilitate everything from bets and payouts to account access, updates, and onboarding.
Capture and convert leads. Accelerate sales.

Localize automation. Maintain accuracy.

Stay compliant with regulations across geographies. Easily localize answer flows to the location of the player to serve accurate information.

Don't just take it from us

“Playtech is committed to delivering the tools and technology operators need to present their players with the ultimate gaming experience, and our partnership with Ada ensures a world-class player experience from the initial account setup through to inquiries. Providing all customers with a VIP experience is becoming significantly more important, and allows our players to have the very best personalization technology at their fingertips at all times.”

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Mark Jones
SaaS Commercial Partnerships playtech logo

“We are constantly looking for new and innovative solutions to improve the customer experience and also assist our agents in their day to day work. Together with Ada we have been able to do both of these things, allowing us to be even more available and to provide faster resolution times. We are continuously finding new ways of using Ada to improve the service to our customers.”

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Aleksej Ander
Operations Manager wave logo

Don't roll the dice on customer service. Automate with Ada.

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Go all in on customer service

Ada's customer service automation platform delivers customers more personalized, self-serve experiences that scale as you grow.

Get players set up faster

Guide new customers to set up and verify their accounts. Automatically provide them with information on rules and regulations, and walk them through your features — all in your gaming chatbot.

Create a personal gaming assistant

Securely authenticate users and allow them to make and settle bets directly in the chat. Give them instant access to review their transaction details, make withdrawals, and more.

Instantly resolve urgent inquiries

Support customers anytime, anywhere, with automation that scales automatically during big events. Answer critical questions on security, privacy, responsible gaming, and unauthorized transactions.

Segment rewards to VIP players

Deploy targeted and seasonal promotions based on player history, and offer cashback, rewards, and bonuses to your most valuable customers.

Did you know...

The global market for online gaming and betting is expected to reach $114.4B USD by 2028?

Read the Full Report

“We're focused on creating the best possible experience for customers, and that means the tools we use need to be powerful and flexible enough to match our vision. Ada meets all of these requirements.”

Jesper Svensson

Automate your customer
service with Ada

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Purpose-built for gaming

Ada's AI-powered chatbot technology is specifically designed to empower gaming sites, online casinos, sportsbooks, and other betting related websites to provide exception CX while maximizing customer engagement.

Explore how AI-powered automation can transform gaming

The world's leading gambling technology company has chosen Ada as its exclusive partner for conversational AI and chat automation.

Read the Press Release

Ada delivers measurable results to some of the world's most innovative companies, helping them shift from reactive support to proactive support. Want to see how much you could save with Ada?

Calculate Your ROI

Find out how Ada's conversational AI chatbot platform helps you deliver VIP gaming experiences without the VIP support costs so that you and your customers win big.

Read the Feature Sheet

Don't roll the dice on customer service. Automate with Ada.

Request a Demo