While others are holding back and hedging their bets, Ada gives you the tools to expand and scale customer service, and improve player onboarding, retention, and responsible gaming.
Ada's industry-leading Natural Language Understanding is pre-trained on billions of conversations, so you can more accurately understand your customers and resolve their inquiries faster.
“Playtech is committed to delivering the tools and technology operators need to present their players with the ultimate gaming experience, and our partnership with Ada ensures a world-class player experience from the initial account setup through to inquiries. Providing all customers with a VIP experience is becoming significantly more important, and allows our players to have the very best personalization technology at their fingertips at all times.”
“We are constantly looking for new and innovative solutions to improve the customer experience and also assist our agents in their day to day work. Together with Ada we have been able to do both of these things, allowing us to be even more available and to provide faster resolution times. We are continuously finding new ways of using Ada to improve the service to our customers.”
Ada's customer service automation platform delivers customers more personalized, self-serve experiences that scale as you grow.
Guide new customers to set up and verify their accounts. Automatically provide them with information on rules and regulations, and walk them through your features — all in your gaming chatbot.
Securely authenticate users and allow them to make and settle bets directly in the chat. Give them instant access to review their transaction details, make withdrawals, and more.
Support customers anytime, anywhere, with automation that scales automatically during big events. Answer critical questions on security, privacy, responsible gaming, and unauthorized transactions.
Deploy targeted and seasonal promotions based on player history, and offer cashback, rewards, and bonuses to your most valuable customers.
The global market for online gaming and betting is expected to reach $114.4B USD by 2028?
Read the Full Report“We're focused on creating the best possible experience for customers, and that means the tools we use need to be powerful and flexible enough to match our vision. Ada meets all of these requirements.”
Ada's AI-powered chatbot technology is specifically designed to empower gaming sites, online casinos, sportsbooks, and other betting related websites to provide exception CX while maximizing customer engagement.
The world's leading gambling technology company has chosen Ada as its exclusive partner for conversational AI and chat automation.
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Ada delivers measurable results to some of the world's most innovative companies, helping them shift from reactive support to proactive support. Want to see how much you could save with Ada?
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Find out how Ada's conversational AI chatbot platform helps you deliver VIP gaming experiences without the VIP support costs so that you and your customers win big.
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