Ada greets your players at the door and is available to offer instant support 24/7, no matter where they are in the world or what channel they prefer to interact on — web chat, in-app, Facebook Messenger, WhatsApp, Instagram, Twitter, and more.

Our industry-leading Natural Language Understanding model is pre-trained using 4B+ real-world conversations to accurately capture a customer’s question and provide relevant answers, resolving queries faster.

Players will never have to wait to get support for things like:

• Opening and verifying new accounts
• Withdrawls
• Checking and activating bonuses
• Account management and troubleshooting

Expanding to new markets means you have to learn new languages. Luckily, Ada is fluent in over 100.

Build in one language and deliver support in 100+ with no additional training required so you can speak to customers in their language, effortlessly.

Different geographies may have different gambling regulations. Ada lets you easily localize answer flows to the location of the player to serve accurate information and stay compliant.

Ada integrates directly with your CXP to intelligently triage and route conversations to email, live chat, or a scheduled callback.

And with Ada automating the majority of interactions, customer wait times are lower and your agents are freed up to focus on high-value ones that drive loyalty, revenue, and job satisfaction.

No matter what channel customers are in, agents can hop in and out from their own CXP dashboards. Ada provides them with interaction context and an AI-powered summary that helps them quickly get up to speed.