The Ecommerce Assistant Customers Deserve

Deliver VIP digital shopping experiences at scale — so you can sell more, increase cart value, and win customers for life.

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Help shoppers self-serve, 24/7, in the channel of their choice

Whether it’s a shipping FAQ, order tracking, or a more complex action like a refund or return, Ada helps your customers do it effortlessly and instantaneously. 

Ada’s suite of purpose-built ecommerce integrations lets you deliver personalized, actionable experiences at scale, on your website, over SMS, and in the social channels your customers use every day.  

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With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining Ada's digital assistant.

Elaine Neo | Marketing Tech & Operations Manager | Grab

Drive checkout and boost average order value with an on-demand personal shopper

Ada helps you deliver conversational shopping experiences that convert. Increase customer lifetime value and reduce cart abandonment with proactive support and personalized product recommendations based on customer interests, actions, and purchase history. 

  • Size and style guides
  • Product recommendation quizzes
  • Tailored offers and promotions
  • Pre-emptive support for common issues
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Easily handle seasonal surges by empowering agents with AI

Just because your support volumes spike doesn’t mean your costs have to.

Ada handles the bulk of customer interactions while seamlessly integrating with your existing software to intelligently triage and route inquiries when a human touch is needed. 

Reserve your agents for high-priority conversations and arm them with full conversation and customer context so they can anticipate what customers want, speed up resolution, and drive upsell and cross-sell. 

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Hyper-personalized shopping experiences made easy

With Ada’s no-code integrations built for ecommerce, brands can access all data sources and client-facing channels to create the best shopping experiences at any scale.

Connect Ada to your CRM, marketing platforms, order management software, and more — making it easy for customers to get exactly what they need, on the digital channel of their choice.

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Grow sales and win customers

Explore all the ways Ada can help ecommerce brands deliver amazing customer interactions and turn conversations into successful checkouts.



  • Product inventory
  • Returns & Warranties
  • Sizing and fitting


  • Order status
  • Delivery details
  • Change order


  • Coupons
  • Targeted promotions
  • Cashback & rewards


  • Product recommendations
  • Add to cart
  • Manage subscriptions

Customer testimonial

Ready to see Ada in action?

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