It’s time to automate-first with Ada

Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.

1 month

to launch

80%

Automated Inquiries

100+

Languages

95%

Wait time reduction

Self-service that keeps customers satisfied

Add a better experience to your cart

Make every touch-point a delightful one with Ada’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

Track order status
Change delivery details
Reference return and refund policies
Make exchanges
Understanding fitting and sizing
Check product stock
Proactively send shipping updates

Deliver profits, not delays

With Ada, your support and marketing teams can automate actions that generate revenue.

Drive sales with proactive, personalized offers, cross-sell opportunities and upsell promotions:

Make product recommendations based on past purchases
Offer tailored promotions and coupons
Add items to orders
Manage subscriptions
Drive upsells with related products, warranties, and add-ons
Decrease cart abandonment with targeted outreach and coupons

Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

Help with returns and refunds
Address delivery concerns and delays
Continue the conversation within the same chat window
Complete chat transcripts for the live agent
Unified bot and Live chat UI within the CRM of choice
Feature-rich experience

"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”

Elaine Neo

Regional Social Marketing Manager

“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”

Priscilla Shaw

Continuous Improvement and Quality Assurance Specialist

"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."

Adam Geneave

Chief Customer Happiness Officer

"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."

Roman Georgi

Global Customer Experience Manager

"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."

Bernie Leas

VP Operations

Elaine Neo

Regional Social Marketing Manager

Priscilla Shaw

Continuous Improvement and Quality Assurance Specialist

"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."

Adam Geneave

Chief Customer Happiness Officer

"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."

Roman Georgi

Global Customer Experience Manager

Bernie Leas

VP Operations

Customer Support

Orders

Deals & Promotions

Sales

Ada is ready for ecommerce and retail.

With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.