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Give shoppers 24/7 self‑service

Ada's AI-powered platform easily connects to third party tools and systems, automating everything from simple shipping questions to more complex actions like refunds and exchanges.

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291% ROI

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$750k savings / year

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50% increase in live agent sales

Turn conversations into checkouts

Ada's ecommerce chatbot guides the customer from interest to purchase, with proactive shopping guides, order updates, and targeted offers that earn loyalty and boost conversion.

Resolve support drivers. Reduce costs.

Resolve support drivers. Reduce costs.

Never miss another sales opportunity. Automatically resolve every inquiry — common and complex — from product recommendations to order tracking, exchanges, and refunds.
Reduce friction. Drive loyalty.

Reduce friction. Drive loyalty.

Connect Ada's no-code ecommerce integrations to your order management software, CRM, and more, to deliver personalized CX that facilitates action across the customer journey.
Scale support. Save on additional resources.

Scale customer support. Save on additional resources.

Easily scale support to manage surging ticket volumes during busy shopping seasons, and deliver exceptional CX without increasing headcount.

Don't just take it from us

“When our company grew from 0 to 4 million customers in two years, it was nearly impossible to scale our one-to-one CX at the same pace. Now with Ada, our agents have more time to connect with customers to solve complex problems, and our customers always have quick access to help right when they need it.”

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Lorissa Ancheta
Director of Customer Care

“Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our CS team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”

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Loren Kousaie
VP of Corporate Sales & Customer Service indigo logo

Deliver VIP shopping experiences at scale. Win customers for life.

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Simplify the retail shopping experience

Instantly and effortlessly help customers find the information they need to make buying your product a no-brainer.

Create a personal shopping assistant

Customers can self-serve everything from inventory, to size and style guides, to matching accessories.

Put rewards promotions at their fingertips

Increase conversion rates and average cart size with targeted offers, coupons and rewards. Measure the impact of personalized offers with codeless A/B testing.

Guide shoppers to faster purchases

Offer product recommendations and upsell suggestions. Empower customers to effortlessly add items straight to the cart.

Notify customers on orders and enable quick updates

Give proactive updates on orders, and instantly access returns and account updates. Earn customer loyalty.

Did you know...

In 2022, automated interaction volumes for retail, ecommerce and consumer goods grew by 66% YoY, with an overall CAGR of 133%?

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“We launched [Glam Bot] in a record 12 days! [We] couldn't have asked for a better implementation and post-implementation process. Our agents are intelligently powered by the information they're getting from Ada. Their job is easier and more impactful now.”

Anna Skidmore
VP of Customer Care, BFA Industries

Automate your customer
service with Ada

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Features to get you there

Help shoppers self-serve across more channels and languages with Ada's AI chatbot for ecommerce. Plug into integrations to provide personalized retail shopping experiences that convert.

Explore how AI-powered automation can transform ecommerce and increase customer engagement

We've identified some key patterns that will help companies understand what customers need most.

Read the Article

After implementing Ada, Shapermint saw a 50% increase in sales made by live agents.

View Case Study

The top retail interactions are basic. Giving customers the tools to self-serve is a win-win.

Read the Blog Post

Deliver VIP shopping experiences at scale. Win customers for life

Request a Demo