You spend time and energy to uncover why customers abandon their carts, but when they need your support, you abandon them - change that with an ecommerce chatbot.
It’s time to automate-first with Ada
Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.
1 month
to launch
80%
Automated Inquiries
100+
Languages
95%
Wait time reduction
Self-service that keeps customers satisfied
Add a better experience to your cart
Make every touch-point a delightful one with Ada’s on-demand, self customer servicevirtual agent as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.
With Ada's AI chatbot, your support and marketing teams can automate actions that generate revenue.
Drive sales with proactive, personalized offers, cross-sell opportunities and upsell promotions:
Make product recommendations based on past purchases
Offer tailored promotions and coupons
Add items to orders
Manage subscriptions
Drive upsells with related products, warranties, and add-ons
Decrease cart abandonment with targeted outreach and coupons
Skip the line to agent success
Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.
Handle high churn customer scenarios and deliver a complete experience:
Help with returns and refunds
Address delivery concerns and delays
Continue the conversation within the same chat window
Complete chat transcripts for the live agent
Unified bot and Live chat UI within the CRM of choice
Feature-rich experience
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
Elaine Neo
Regional Social Marketing Manager
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam Geneave
Chief Customer Happiness Officer
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman Georgi
Global Customer Experience Manager
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas
VP Operations
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
Elaine Neo
Regional Social Marketing Manager
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam Geneave
Chief Customer Happiness Officer
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman Georgi
Global Customer Experience Manager
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas
VP Operations
Customer Support
Product stock
Return policies
Warranties
Assistance placing order
Delivery information
Sizing and fitting
Orders
Order status
Delivery details
Change order
Deals & Promotions
Coupons
Targeted promotions
Cashback & rewards
Sales
Product recommendations gift card purchases
Add purchases to order
Manage subscriptions
Ada is ready for ecommerce and retail.
With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.
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