Gain even more control over what your AI Agent says. Create pre-written responses your AI Agent will always follow for sensitive or compliance-related inquiries.

Your knowledge doesn't always live in your help center — resolve even more inquiries by connecting existing website content or adding Articles directly in Ada.

Get ready to solve more phone inquiries across regions and languages. Your AI Agent for Voice will be able to speak to customers in English, French, German, Italian, Spanish, and Swedish.

Swifty escalate conversations to the right experts on your team. Your AI Agent will intelligently choose the right department — from several options — based on your guidance.

Get the insights you need, faster than ever. Review conversations and more quickly measure performance with conversation data available in seconds.

Tailor your AI Agent's persona and behaviour to your needs with new customization options, like ideal message length and how to format lists and multi-step instructions.

Improve the caller experience with a variety of new voice options that are faster to respond, more accurate, and sound more natural and human.

Define and set your requirements, like the type of data to redact and the level of redaction required, to ensure your AI Agent doesn't retain unnecessary information.