Customer Service 10 min read CES, NPS, and AHT: underrated customer service metrics and how to master them If you want to really understand—and improve—the customer experience, you have to look at more than just satisfaction in isolation.
Customer Service 11 min read CSAT solutions: actionable insights to achieve sky-high customer satisfaction A high CSAT score isn’t the goal—it’s the outcome of a support strategy that actually works for your customers.
Customer Service 10 min read how smarter integrations turn your AI agent into your MVP Discover how AllTrails and NinjaTrader scaled their AI agents by integrating the systems that matter most.
Customer Service AI & Automation 13 min read how AI coaching transforms your AI agent into a customer service powerhouse Coaching AI isn’t just about tweaking responses or fixing mistakes, it’s about turning data into direction
Customer Service 22 min read the ultimate guide to customer service metrics: from FCR to CSAT and beyond Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.
AI & Automation Customer Service 13 min read AI coaching: the key to smarter customer service automation Discover the measurable impact AI coaching has on AI customer service.
AI & Automation Customer Service Ambitious Innovators 8 min read crafting a smarter knowledge base: the key to AI customer service software that works Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.
AI & Automation Customer Service 21 min read the ultimate guide to AI coaching for customer service AI coaching transforms your AI agent into a proactive support expert. Learn how to train AI for better, faster, and smarter service.
Customer Service AI & Automation 13 min read prepare for 2025 tax season: improve customer service with AI Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.
Customer Service 10 min read building an AI customer service strategy: lessons from industry leaders In Ada’s most recent ACX framework webinar, we discuss what it takes to build a customer-centric AI strategy with monday.com.
AI & Automation Customer Service 17 min read the transformative power of generative AI in banking: 5 industry-shaping benefits Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?
AI & Automation Customer Service 20 min read the ultimate guide to conversational AI in banking Conversational AI has moved past its experimental phase. It’s a proven tool to give digital banking an edge.
