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AI & Automation Page 2 of 4

Everyday examples of conversational AI
How human do we really want our AI bots to sound?
Conversational AI for customer service: What it means and how it helps
Chatbots vs. conversational AI: What’s the difference?
Real-world examples of generative AI for customer service
Why call center automation needs voice AI
The ultimate guide to generative AI for customer service
What AI can’t do for customer service — and why it needs humans to coach it
How we optimize our AI for Automated Resolutions
Conversational AI best practices: voice automation for customer service
Best practices for deploying generative AI in customer service
Announcing Ada’s new generative AI capabilities, and a new channel