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AI & Automation

Why customer service companies need to supercharge off-the-shelf models
Why do customer service chatbots still suck?
New Webinar: From human-first to AI-first customer service
Questions to ask before you onboard a conversational AI platform for customer service
The truth about free chatbots for customer service
The anatomy of an AI agent
AI & Automation | 11 min read

The anatomy of an AI agent

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

Sage Lazzaro
Technology Journalist
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