Resolve more customer service calls with phone call automation solutions. Decrease cost-per-conversation, save valuable agent time, and improve the customer experience.
“Before we used Ada for Voice, it was hard to keep up with our phone volumes. With Ada, we've been able to scale the channel to meet our customers where they are. We're a lean team, so we chose to work with Ada because the platform is easy to use and lets us quickly make updates ourselves. We were able to re-use a majority of the workflows we had already built for our messaging channels, so it took minimal time to integrate and get up-and-running.”
Transform your IVR experience
Power more channels with Ada’s award-winning AI-powered voice automation. Increase agent efficiency, cut wait times, and resolve more phone conversations at a lower cost.
Drag-and-drop builder: Ada's no-code platform empowers CX teams to create, manage, and improve voice automation with agility.
Multimodal: Share content and training between voice and messaging channels. Reduce builder effort and speed up time to value.
Measure and improve: Break down siloed data with comprehensive cross-channel analytics that provide insight into where to focus automation.
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Proprietary NLU: Ada's advanced AI instantly and accurately recognizes customer intent, leading to better self-service resolution rates and more intelligent routing.
Natural language: Customers can self-serve using natural language. Automate more sophisticated interactions than legacy IVRs that rely on touch tones and maze-like menu options.
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CCaaS integrations: Connect with your contact center software to accurately route calls to agent queues when needed, minimum technical lift required.
Authentication: Authenticate customers before a call is transferred, boosting agent efficiency and reducing customer effort.
Prebuilt integrations: Deliver personalized support with out-of-the-box integrations with your CRM, MAP, and more.
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