Resolve More, Spend Less with Intelligent Phone Automation

Power a 24/7 contact center with Ada’s award-winning AI-powered automation. Increase agent efficiency, decrease wait times, and resolve more phone conversations at a lower cost.

Your customers are calling. It’s time to take them off hold.

Rising inbound call costs, growing agent volumes, long wait times and sky high customer expectations have ramped up the pressure on customer service teams. 

Automation can help. Accelerate your digital transformation with conversational AI that effortlessly resolves phone inquiries without compromising the quality of customer service. 

Increase resolution, decrease costs

Resolve more support calls with automation. Decrease cost-per-interaction, save valuable agent time, and improve the customer support experience. 

  • Empower customers to self-serve, decreasing wait times and reserving agents for unique or high-impact conversations 

  • Manage volume surges with predictability, letting Ada handle spikes so you don’t need to staff up or worry about poor CX

  • Seamlessly move customers to lower-cost channels when needed
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Build once, interact everywhere

Create multimodal experiences by using one platform to automate voice and digital channels.

  • Ada's drag-and-drop builder lets CX teams easily create automation workflows without developers

  • Share content and training between voice and messaging channels, reducing builder effort and speeding up time to value

  • Break down siloed data with comprehensive cross-channel analytics
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Goodbye unnecessary complexity. Hello powerful simplicity.

Transform your IVR experience with superior understanding

Ada’s AI instantly and accurately recognizes customer intent, leading to better self-service resolution rates and more intelligent routing.

  • Automate more sophisticated interactions than legacy IVRs that rely on touch tones and maze-like menu options

  • Proprietary NLU lets customers self-serve using natural language — without getting tripped up by jargon, slang, or long silences
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Integrate with your CX stack, no rip-and-replace required

Ada complements the tools you already use to help you scale with minimal technical lift.

  • Integrate with your contact center software to accurately route calls to agent queues when needed

  • Authenticate customers before a call is transferred, boosting agent efficiency and reducing customer effort

  • Deliver personalized support with out-of-the-box integrations with your CRM, MAP, and more
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