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Resolve more, spend less with intelligent phone automation

Resolve more customer service calls with automation. Decrease cost-per-conversation, save valuable agent time, and improve the customer experience.

Resolve more, spend less with intelligent phone automation

Transform your IVR experience

Effortlessly resolve phone inquiries — no dev resources required — without compromising the quality of customer service

Increase resolution, decrease costs

Power more channels with Ada's award-winning AI-powered automation. Increase agent efficiency, cut wait times, and resolve more phone conversations at a lower cost.

Integrate with your CX stack

Build once, resolve everywhere

Drag-and-drop builder: Ada's no-code platform empowers CX teams to create, manage, and improve voice automation with agility.

Multimodal: Share content and training between voice and messaging channels. Reduce builder effort and speed up time to value.

Measure and improve: Break down siloed data with comprehensive cross-channel analytics that provide insight into where to focus automation.

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Automate with superior understanding

Automate with superior understanding

Proprietary NLU: Ada's advanced AI instantly and accurately recognizes customer intent, leading to better self-service resolution rates and more intelligent routing.

Natural language: Customers can self-serve using natural language. Automate more sophisticated interactions than legacy IVRs that rely on touch tones and maze-like menu options.

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Build once, resolve everywhere

Integrate with your CX stack

CCaaS integrations: Connect with your contact center software to accurately route calls to agent queues when needed, minimum technical lift required.

Authentication: Authenticate customers before a call is transferred, boosting agent efficiency and reducing customer effort.

Prebuilt integrations: Deliver personalized support with out-of-the-box integrations with your CRM, MAP, and more.

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Goodbye unnecessary complexity. Hello powerful simplicity

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