Resolve more customer service calls with automation. Decrease cost-per-conversation, save valuable agent time, and improve the customer experience.
Transform your IVR experience
Power more channels with Ada's award-winning AI-powered automation. Increase agent efficiency, cut wait times, and resolve more phone conversations at a lower cost.
Drag-and-drop builder: Ada's no-code platform empowers CX teams to create, manage, and improve voice automation with agility.
Multimodal: Share content and training between voice and messaging channels. Reduce builder effort and speed up time to value.
Measure and improve: Break down siloed data with comprehensive cross-channel analytics that provide insight into where to focus automation.
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Proprietary NLU: Ada's advanced AI instantly and accurately recognizes customer intent, leading to better self-service resolution rates and more intelligent routing.
Natural language: Customers can self-serve using natural language. Automate more sophisticated interactions than legacy IVRs that rely on touch tones and maze-like menu options.
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CCaaS integrations: Connect with your contact center software to accurately route calls to agent queues when needed, minimum technical lift required.
Authentication: Authenticate customers before a call is transferred, boosting agent efficiency and reducing customer effort.
Prebuilt integrations: Deliver personalized support with out-of-the-box integrations with your CRM, MAP, and more.
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