Use Cases
See how Ada is used across the end-to-end customer journey to help the fastest-growing brands build lasting relationships with customers.
Use Case:
Flight Status Update
Integration:
Booking System,
CRM
Instantly provide accurate flight status updates to increase traveller trust and loyalty.
Use Case:
Order Tracking
Integration:
Delivery Experience Platform,
Ecommerce Platform
Provide accurate and speedy responses to order tracking to increase trust and loyalty.
Integration:
Knowledge Base,
CMS
Search existing knowledge base and instantly answers common HR questions.
Integration:
Booking System
Automate vacation lookup and request booking. Free up HR agents from manual repetitive inquiries.
Use Case:
Onboarding
Collect employee information and automatically create/update their profiles. Free up HR agents from manual repetitive inquiries.
Integration:
Multilingual
Localize customer experiences in new markets that speak Right-to-Left languages, supporting brands to grow globally.
Use Case:
Authentication,
Software Provisioning
Integration:
Okta
Unlock employees to do their best work by getting them instant access to technology.
Use Case:
Troubleshooting,
IT Troubleshooting
Integration:
Knowledge Base,
CMS
Increase auto-resolution rate by pulling knowledge base content from multiple distributed sources for when a bot answer doesn't exist.
Use Case:
Automate IT Tickets
Integration:
ServiceNow Ticketing
Automated incident creation to escalate issues and free up IT agents from admin tasks.
Use Case:
Troubleshooting
Integration:
CRM,
Live Chat
Tile provides a guided and personalized troubleshooting process. If it is unsuccessful it auto-routes to the right agent.
Use Case:
Lead Capture
Integration:
CRM
Engage with prospective customers to capture more leads and bring them into your funnel.
Use Case:
Sales Handoff
Integration:
Live Chat
Identify leads with high purchase intent and hand off to sales.
Use Case:
Product Recommendations
Integration:
CRM,
Ecommerce Platform
Provide personalized recommendations to customers to increase conversion rate.
Use Case:
Order Tracking
Integration:
Delivery Experience Platform,
Ecommerce Platform
Provide accurate and speedy responses to order tracking to increase trust and loyalty.
Use Case:
Greeting
Represent your brand persona and engage more customers.
Use Case:
Order Tracking
Integration:
CRM,
Delivery Experience Platform,
Ecommerce Platform
Convert and capture new leads by incentivizing referrals and promotions.
Use Case:
Account Details
Integration:
Custom
Upsell and cross-sell with every interaction and provide efficient ways to get customer order information.
Use Case:
Order Tracking
Integration:
ERP
Track orders and personalize order status questions to deliver informed and speedy service.
Use Case:
Product Recommendations
Integration:
CRM
Convert and capture new leads by offering shopping options to enhance and simplify customer experience.
Use Case:
Conversion,
Purchase,
Sales Handoff
Integration:
CRM,
Live Chat
Speed up the time to close deals with direct agent hand off with context.
Use Case:
Account Details,
Authentication,
Pricing
Integration:
Live Chat,
SSO
Answer personal and complex questions for customers 24/7 and with zero wait time.
Use Case:
Lead Capture
Integration:
CRM,
Marketing Automation Platform
Engage with customers, capture more leads, and bring customers into your funnel.
Use Case:
Event Sign Up
Integration:
Event Platform
Speedily recruit registrants and sign them up for events.
Use Case:
Troubleshooting
Integration:
Knowledge Base
Quickly answer urgent questions and pull in resources
Use Case:
Booking Meetings,
Onboarding
Integration:
CRM,
Meeting Booking System
Increase adoption rate and onboarding speed with personalized, interactions.
Use Case:
Escalation,
Routing,
Sales Handoff
Integration:
CRM,
Live Chat
Increase adoption rate and onboarding speed with personalized proactive interactions
Use Case:
Account Details
Integration:
SSO
Reduce time to resolution for high emotion and high risk situations.
Use Case:
Conversion
Integration:
Metadata,
Website
Detect device customer is using and provide specific recommendations and next steps based on this context to ensure success.
Use Case:
Order Tracking
Integration:
Custom
Provide personalized order status updates by looking up data from an internal system with exposed APIs, increasing the rate of self-service.
Use Case:
Conversion,
Lead Qualification
Integration:
CRM
Contextualize the purchase stage to qualify and route customer to the fastest conversion event.
Use Case:
Escalation,
Support Handoff
Integration:
Customer Experience Platform
Asyncronously capture customer details to support speedy ticket resolution.
Use Case:
Personalize Support
Integration:
CRM,
Customer Experience Platform
Personalize answers to question and achieve a higher containment and resolution rate.
Use Case:
Conversion,
Lead Qualification
Ask the right qualifying questions to engage the customer and provide them with the right solution at the right price.
Use Case:
Conversion,
Promotions,
Referral
Integration:
CRM
Convert and capture new leads by incentivizing referrals and promotions.
Use Case:
Greeting
Integration:
Multilingual
Greet customers with multilingual options or with auto-language detection.
Use Case:
Conversion,
Purchase
Integration:
Custom
Drive customer directly to checkout to increase conversions.
Use Case:
Product Recommendations
Integration:
CRM,
Ecommerce Platform
Convert and capture new leads by offering product options and details to enhance and simplify customer experience.
Use Case:
Lead Capture
Integration:
CRM,
Marketing Automation Platform
Capture leads faster by replacing static forms with engaging conversations.
Use Case:
Account Details,
Authentication
Integration:
Custom,
SSO
Answer personal and complex questions for customers 24/7 and with zero wait time.
Use Case:
Lead Capture
Integration:
CRM
Captures the customer information to personalize and segment experience and store for future nurtures.
Use Case:
Conversion,
Upsell
Integration:
CRM,
Website
Educate buyers seamlessly to increase conversion for upsell and add-ons.
Use Case:
Onboarding
Integration:
CRM
Provide onboarding guidance and increase onboarding success rates.
Use Case:
Feedback,
Onboarding
Integration:
Customer Experience Platform,
Website
Capture real time feedback to drive insights on improving automated customer experiences.
Use Case:
Conversion,
Purchase
Integration:
Booking System,
CRM
Automate the entire purchase cycle for higher and faster conversion rates.
Use Case:
Lead Qualification,
Routing
Integration:
Custom
Qualify customers and quickly route them to the best product that meets their needs.
Use Case:
Troubleshooting
Walk customers through personalized troubleshooting steps to solve urgent problems.
