Webinar In the third webinar of our ACX series, we discuss how to best engage your broader organization to ensure your AI strategy is a shared priority and that you have the support you need to execute on your vision.
Webinar In the second webinar of our ACX series, we dive into the essentials of recruiting AI-ready talent, structuring your team for maximum impact, and setting the stage for unstoppable customer service success.
Webinar This session introduces the ACX program, a framework that guides you in assessing your AI maturity level and understanding exactly what you need to do to level up and maximize the ROI from AI customer service.
Webinar Watch our fireside chat with Epos Now, a SaaS company that transitioned from a scripted chatbot to an AI Agent.
Webinar Watch our webinar where we break down the key factors you need to consider for building vs. buying an AI Agent.
Webinar Watch Ada and Microsoft for this exclusive webinar to explore the latest data and predictions on how AI is set to impact customer satisfaction, workforce dynamics, and operational efficiency.
Webinar Discover how you can overcome hallucinations and create a more trustworthy AI agent for your customer service teams.
Webinar Dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that.
Webinar You’re likely seeing news about AI come up on your feed frequently – like that headline-grabber where AI technology is doing the work of 700 employees. It’s a story that both captivates attention and sparks debate, inspiring us to examine what’s next in the customer service landscape.
Webinar Generative AI is taking the customer service world by storm, but there are important implications CS leaders need to consider before rushing to retrofit their existing tech stack.
Webinar Join the discussion on how Large Language Models (LLMs) can be leveraged to more efficiently drive customer service resolutions.
Webinar Hiring an AI Agent is not the same as buying customer service automation software. The selection process should feel more like an interview rather than a simple comparison of price and product features. If you’re wondering about what that means and how to go about it, this is the webinar for you.