Ada By The Numbers
Ada In The Press
Companies Are Embracing Empathy to Keep Employees Happy. It’s Not That Easy
Reasons Small Businesses Invest Paid Parental Leave
Chat Bot Provider Ada Valued At $1.2 Billion In Funding Round
Ada’s values are deeply rooted in the history of our two founders. Before building Ada, Mike and David were exposed firsthand to the pain of managing customer service - when they took on this function themselves. They experienced the frustration of manually responding to thousands of repetitive customer service inquiries, as agents. It was unpleasant for them, frustrating for their customers and inefficient for the business.
It led them to realize that with the rising tide of customers approaching brands each day, they can’t help but fail them right when it matters most. Because the moment customers actually try to talk to the brand - at that moment of interaction - the magical experience completely falls apart.
This realization inspired a new mission. To repair broken brand interactions and restore the customer experience.
And so, Ada was born.
Latest Blog Posts
The Key to Community & Unlocking Customer Emotions
In this episode, we hear from Connor Curran, CEO at Local Laundry, about building a community based on authentic, genuine human relationships with customers.Read More
How Health & Wellness Subscription Brands Retain Happy Customers
We’re logging into our workouts at home and on the fly, meeting with health experts virtually, and having our favorite vitamins and personal care products delivered right to our door.Read More
3 Takeaways for Transformational, Automation-First ITSM
A 2021 report by Forrester predicts that remote work will stay at 300% of pre-COVID levels, permanently changing operational practices and how organizations design their employee experiences.Read More