The latest news and expert advice on AI, automation, and customer service
Forrester launched their Tech Tide Report for AI and Analytics for Retail and we've put together some key takeaways to help you decide which technologies are worth investing in.
Get ahead of the rush by investing in conversational AI today. Check out this infographic and get the guide to digital transformation to the holiday season.
Across industries the approach to hyper-personalized brand interactions changes, but the foundation remains the same. Conversational AI, is how brands become the winning team.
If you’re interested in an automation-first approach, but still unsure where a bot’s task ends and an agent’s task begins, we’ve got you covered.
What's the line between privacy and personalization? Get the answer in this infographic.
Here's how retail brands suit up for the holiday season and provide seamless, personalized CX year-round.
Wherever you operate, it’s smart business to meet your customers where they are and offer them easy, asynchronous messaging with your brand. Now, you can interact with customers on their platforms of choice.
To create the kind of meaningful connections people are craving in the post-COVID world, you need to infuse every conversation with empathy and emotion. And you need to do it at scale.
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