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Three lessons I learned while shadowing customer support reps
Thought Leadership

Three lessons I learned while shadowing customer support reps

May 29, 2019 by Leigh Lepage
Announcements, Product Updates

Ada Chosen as the Chatbot Partner for Zendesk Suite Ready Program

May 22, 2019 by Ruth Zive
Ada Named One of the Best Workplaces for Mental Wellness
Announcements, People Operations

Ada Named One of the Best Workplaces for Mental Wellness

May 15, 2019 by Chelsea MacDonald
5 Core Considerations For Choosing Your Chatbot
Thought Leadership

5 Core Considerations For Choosing Your Chatbot

May 10, 2019 by Leigh Lepage
Thought Leadership

20 Insights from CX Leaders: Why Personalization is Core to Chatbot Success

May 3, 2019 by Leigh Lepage
50% of Customer Service Departments Lack the Tools to Provide Automated Personalized Responses
Thought Leadership

50% of Customer Service Departments Lack the Tools to Provide Automated Personalized Responses

April 25, 2019 by Leigh Lepage
The Future of Customer Experience, and the New Jobs that Will Power it
Thought Leadership

The Future of Customer Experience, and the New Jobs that Will Power it

April 12, 2019 by Leigh Lepage
Ada’s AI outperforms the competition by 14%
Announcements

Ada’s AI outperforms the competition by 14%

April 5, 2019 by Leigh Lepage
Betsson Group Bets on Ada as its Official Automated Customer Experience Partner
Announcements

Betsson Group Bets on Ada as its Official Automated Customer Experience Partner

March 28, 2019 by Team Ada
Ada Makes the 2019 List of Best Workplaces™ for Women
Announcements

Ada Makes the 2019 List of Best Workplaces™ for Women

March 27, 2019 by Team Ada
Customer Service is Broken – Stop Throwing More People at the Problem

Customer Service is Broken – Stop Throwing More People at the Problem

March 21, 2019 by Ruth Zive
3 Winning Webinar Takeaways: How to Prepare your CX for AI
Thought Leadership

3 Winning Webinar Takeaways: How to Prepare your CX for AI

March 15, 2019 by Team Ada
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