The latest news and expert advice on AI, automation, and customer service
Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.
Prepare for the unexpected with automation. Automation is a critical infrastructure in your strategy to grow your company, and deliver on brand promises.
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Three main trends that smart ecommerce leaders should be keeping an eye on.
Learn what you should expect of a Professional Services team, and the formula to achieving true collaboration between an ABI platform and your brand.
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Ada Interact will be held in Chicago on September 14. For the first time ever, we’re bringing together our customers, partners, and Ada experts in person.
Nathan Dawson, Senior Director of Global Customer Care Technology for SmileDirectClub, shares his thoughts on how technology impacts your employees, your customers, and your brand.
We sat down with Bronwyn Smith, Ada's SVP of Operations, to learn more about her professional experiences, and how companies can build better operations.
/Hero%20Images/hero-swoop-3840.jpg?width=3840&height=2160&name=hero-swoop-3840.jpg)