Want to introduce a chatbot to your CX team? Start with an FAQ bot, then use the bot to collect data, then use that data to customize interactions.
The latest news and expert advice on AI, automation, and customer service
5 Big Ideas for an Automation-First World
We sat down and interview our clients - non-technical support team members dedicated to leveraging Ada’s chatbot platform to automate their customer service. While, each interview (available to watch) reflects the uniqueness of our clients and the industries they support, we've common themes from the conversations.
As agent attrition rates rise alongside customer expectations, it’s critical for businesses to redefine the role of the agent. We’ve provided four ways to keep your agents engaged to help reduce turnover and increase satisfaction for both your employees and your customers.
We're announcing 'Ada Glass' - a new platform feature that Ada enables enterprises to instantly connect customers with live support agents directly within Ada’s chatbot interface.
While it may sound ironic to use AI to connect with people, the truth is, the right customer service chatbot can create moments infused with authenticity and empathy. This means that when done right, AI-powered automation can actually make customer service more human.
Three lessons learned from shadowing customer service representatives for ‘a day in the life’ experience.
We’ve outlined five key considerations for selecting a chatbot platform to raise CSAT and ROI.
We've captured key insights from a 2019 Forrester Snapshot Opportunities.