TORONTO, September 25, 2020 -- Ada, the leader in Automated Customer Experience (ACX), today announced that it placed number 11 of 400 on the 2020 Report on Business ranking of Canada’s Top Growing Companies. Canada’s Top Growing Companies ranks Canadian companies on three-year revenue growth. Ada’s conversational AI earned its spot with three-year growth of 4380%.
“It’s been an incredible few years for Ada, and we are extremely pleased to be recognized for our growth,” said Mike Murchison, Ada co-founder and CEO. “We have expanded our customer base and continue to drive our vision for ACX deeper into the market. Customer service is a key competitive advantage for companies, but many struggle to deliver. We believe that automation can help meet customer needs and business requirements, and our proven ability to grow customer satisfaction by reducing wait times, improving support quality and providing personalized experiences has earned us rave reviews from our clients and partners.”
An automation-first customer service strategy leverages artificial intelligence to enable organizations to scale efficiently through self-service. With Ada’s AI-powered, personalized chatbot platform, customers can automate more than 80% of customer inquiries and boost live-agent productivity, while saving millions in support costs.
Launched in 2019, the Canada’s Top Growing Companies editorial ranking aims to celebrate entrepreneurial achievement in Canada by identifying and amplifying the success of growth-minded, independent businesses in Canada. It is a voluntary program; companies had to complete an in-depth application process in order to qualify. In total, 400 companies earned a spot on this year’s ranking.
The full list of 2020 winners, and accompanying editorial coverage, is published in the October issue of Report on Business magazine—out now—and online at tgam.ca/TopGrowing.
“The stories of Canada’s Top Growing Companies are worth telling at any time, but are especially relevant in the wake of COVID-19 pandemic,” says James Cowan, Editor of Report on Business magazine. “As businesses work to rebuild the economy, their resilience and innovation make for essential reading.”
“Any business leader seeking inspiration should look no further than the 400 businesses on this year’s Report on Business ranking of Canada’s Top Growing Companies,” says Phillip Crawley, Publisher and CEO of The Globe and Mail. “Their growth helps to make Canada a better place, and we are proud to bring their stories to our readers.”
About The Globe and Mail
The Globe and Mail is Canada’s foremost news media company, leading the national discussion and causing policy change through brave and independent journalism since 1844. With award-winning coverage of business, politics and national affairs, The Globe and Mail newspaper reaches 5.9 million readers every week in print or digital formats, and Report on Business magazine reaches 2.1 million readers in print and digital every issue. The Globe and Mail’s investment in innovative data science means that as the world continues to change, so does The Globe. The Globe and Mail is owned by Woodbridge, the investment arm of the Thomson family.
Ada is the market leader in Automated Customer Service (ACX). As the only chatbot platform purpose-built to support an automation-first customer service strategy, Ada's AI-powered platform is designed to deliver the scale and impact that transforms customer support from a cost center to profit center. Headquartered in Toronto, Ada enables hundreds of customers around the world to meet the needs of today's customers with thoughtful personalized interactions proven to enhance long-term value and boost the bottom line. Learn more at ada.support.