Resolve more customer service calls with voice AI
Make expensive support channels more efficient. Your AI Agent reduces cost-per-conversation and average handle time while improving the customer experience.
Say hello to modern call center automation
Ditch clunky IVR systems that are hard to build and even harder to maintain. Onboard your AI Agent - no code required - and start automatically resolving more phone inquiries.
Amuse achieved 30% automated resolution in just 12 weeks
“Before we used Ada Voice, it was hard to keep up with our phone volumes. With Ada, we were able to scale the channel to meet our customers where they are. We're a lean team, so we chose to work with Ada because the platform is easy to use and lets us quickly make updates ourselves. We were able to re-use a majority of the workflows we had already built for our messaging channels, so it took minimal time to integrate and get up-and-running.”
Compare Ada to traditional voice support
| Ada Voice | Interactive Voice Response (IVR) | Call centers | |
|---|---|---|---|
|
Automated resolution rate
An Automated Resolution is a conversation between a customer and a company that is relevant, accurate, safe and does not involve a human. | 26% interactions resolved without a human | Less than 5% automated resolution (AR) | 0% AR rate, with 30% calling back regarding the same issue |
| Response times | Seconds to respond and resolve with an AI Agent | Seconds for taptone menu, minutes or hours for a human agent | Minutes or hours for a human agent, availability varies based on seasonality |
| User Experience | Customers can navigate in natural back-and-forth conversations | Navigation via robotic touch tone that often leads to abandoned calls | Navigation through a set menu to reach an agent, with varied expertise or resolution |
| Navigation | Intuitive conversational paths with SMS confirmations for clarity | Rigid menu trees requiring precise input | Complex menu trees before reaching a human agent |
| Handling Exceptions | Generative AI that uses Reasoning Engine™ to deliver relevant and accurate responses while managing unique situations | Limited to specific menu options and department handoffs, can handle some exceptions | Handles exceptions, but human agents are often limited by permissions and require multiple routings |
| Omnichannel | One platform for consistent interactions across channels | Primarily focused on voice with limited cross-channel support | Inconsistent or slow responses due to manual channel switching |
| Setup time | Build once and deploy everywhere, setup in minutes | Days or weeks to create menus and ongoing maintenance | 1-2 months to onboard, train and create response guidelines |
| Cost Considerations | Average cost is $1 per call with savings over time | Average cost is $1 per call, but can vary widely due to volume, complexity of IVR, or on-premise vs cloud-based | Average cost is between $6-7 per call and can vary based on length of call and complexity of problems |
| Availability | 24/7 and in several languages | 24/7, languages available at an additional cost | Limited by operating hours and staff fluency and expertise |
Your customers are calling. It's time to take them off hold.
The average caller will only wait 30 seconds on hold before abandoning a call. Cut wait times — and customer frustration — with industry-leading voice AI that empowers customers to automatically resolve their issues, 24/7.
Build once, resolve everywhere
You don’t need multiple tools to automate customer service across channels. Ada’s generative AI-powered platform lets you deliver consistent experiences with an AI Agent that can be instantly deployed across voice and messaging channels.
Increase resolution with natural language and multilingual support
Replace bad voice bots with an AI Agent your customers will actually want to talk to. They can interact and resolve inquiries in your customers' preferred language using conversational AI, rather than keypads and maze-like menus that only serve to route calls, not resolve them.
Integrate with your tech stack
Connect to your existing tools and call center software to authenticate customers and deliver personalized resolutions. When a human touch is needed, your AI Agent will route callers to a human agent, complete with context to reduce handle time.
Learn all about traditional IVR, conversational AI voice bots, and call center automation so you can make the right investment for your business.
Read the Article Understand the cost of phone support and how voice AI can increase self-service, lower costs, and improve CX.
See the InfographicConversational AI best practices: Voice automation for customer service
5 best practices and considerations for designing and deploying voice automation.
Read the Article