You can bank on Ada’s chatbot

Customers’ expectations are on the rise, and banks that don't provide high-quality self-service risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each interaction by introducing an automation-first strategy with Ada’s banking chatbot.

Empower customers to self-serve with Ada’s on-demand conversational banking chatbot. Dramatically reduce wait times and call center inefficiency by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

Anytime, anywhere, let your customers:

• Find the closest branch and hours
• Book appointments
• Search for new products and services
• Change contact information
• Get updates on accounts and balances
• Report lost or stolen cards
• Generate paperless billing
• Sign up for online banking

With Ada, your customer support teams can automate actions that drive revenue and grow customer lifetime value with timely, personalized offerings.

Effortless cross-sell and up-sell promotions with proactive, personalized selling:

• Purchase new products
• Increase credit limits
• Promote packages  
• Apply for new cards, loans or mortgages

Ada integrates with live chat software to escalate high-value requests to live-agents for focused support and ensures a positive conversation by providing the agent with a full transcript. 

Resolve high-churn customer scenarios:

• Fees, rates and additional charges
• Technical or access issues
• One chat experience
• Chat transcripts for live agents
• Unified bot and live chat UI