Cross-channel reporting: See every aspect of your automation across channels. Quickly learn which answers lead to quick resolutions without an agent — and which don't.

Success metrics: Track the customer actions that matter most, like following a link or downloading content, to better understand the impact of automation on your customer journey.

Data API: Power-up your business intelligence with access to Ada's automation data, and gain a deeper understanding of the full customer experience.

A/B testing: Run experiments, track results, and optimize workflows for both customer-initiated and proactive conversations.

Intelligent insights: Uncover content gaps and discover more areas for improvement. Ada's AI automatically organizes unanswered questions by topic.

Collect: Ingest historical conversation data from ticketing platforms and automation channels to identify your top drivers for support.

Quantify and prioritize: Benchmark customer support drivers and trends against historical data.

Optimize: Lean on Ada's team of CX experts to guide improvements by optimizing workflows and integrations to increase resolutions.