Make more data-driven decisions
Cross-channel reporting: See every aspect of your automation across channels. Quickly learn which answers lead to quick resolutions without an agent — and which don't.
Success metrics: Track the customer actions that matter most, like following a link or downloading content, to better understand the impact of automation on your customer journey.
Data API: Power-up your business intelligence with access to Ada's automation data, and gain a deeper understanding of the full customer experience.