The ultimate guide to AI customer service
AI is much more than a way to automate tasks or cut costs — it's a strategic asset that can reshape every aspect of your business.
Scale and improve your customer experience.
Instantly teach Ada everything it needs to know about your company by connecting your knowledge sources, data, and key business systems.
Identify which automated conversations are truly successful — where Ada provided relevant, accurate, and safe responses — and where there is an opportunity to improve.
Coach Ada to follow specific rules, guidance, and multi-step processes. Provide feedback with confidence that Ada’s AI Agent will continuously learn and grow with your brand.
Reach your customers in 50+ languages, on the channels they prefer.
Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer experience platform that seamlessly operates across all channels, languages, and audiences.
Platform OverviewAda’s AI Agent grows, learns and works 24/7 to continuously improve your business.
Combining safety checks, guidance, advanced knowledge retrieval, a suite of cutting-edge LLMs, and action capabilities with your business systems, the Ada Reasoning Engine™ gives you the control you need to coach a problem-solving powerhouse.
Learn MoreTrusted by leading companies across 35+ countries.
HIPAA, SOC2, and GDPR compliant, we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.
Safety controls built into Ada’s Reasoning Engine™ are used to ensure generations comply with your company's policies.
Integration of the highest standards of protection at every stage in the data lifecycle ensure compliance with privacy laws and regulations.
Manage millions of interactions and effectively handle peak loads without compromising service quality.
AI is much more than a way to automate tasks or cut costs — it's a strategic asset that can reshape every aspect of your business.
The secret to unlocking a treasure trove of user feedback, behavior patterns, and feature requests is hidden in your customer support interactions.
Epos Now implemented an AI agent in August 2023. Their journey to seamless and personalized support offers valuable insights for other SaaS companies.
Must-have AI integrations that will transform customer service from a cost center to a growth engine.
Customer service can be a key differentiator in a crowded market. Here's how AI is impacting the entire customer service ecosystem.
Are AI hallucinations holding you back? This is your opportunity to learn from the experts.