Chatbots respond. Ada takes action.
Don’t let your brand be held back by clunky chatbots — you and your customers deserve better. Ada empowers your brand to treat everyone like a VIP, so that your millionth customer feels like your first.
The Automated Brand Interaction framework
Support doesn't need to be reactive
Ada's Automated Brand Interaction (ABI) framework shifts the value from simply answering common support questions to taking action and eventually anticipating customer needs.
Answer
Quickly resolve common questions with automated FAQ and smart search capabilities, out-of-the-box ticketing, and use-case driven reporting.
Capabilities:
- Automated FAQ
- OOTB Ticketing CRM
- Analytics
Action
Provide personalized responses to specific questions, and facilitate action with segmentation, multilingual NLU, and a breadth of applications.
Capabilities:
- Segmentation
- Multilingual
- Custom Integrations
- Mobile Channel
- Return to Chat Notification
Anticipate
Anticipate needs and act preemptively across multiple channels with data enrichment, Proactive Campaigns, and IVR to SMS.
Capabilities:
- Proactive Campaigns
- A/B Testing
- CRM Integrations
- Data Enrichment
As featured in
Automation that drives results
In a digital world, where people expect their needs to be met with a quick chat or button click, delivering valuable interactions at scale is impossible without automation.
Ada bridges the divide between you and the people who are trying to talk to you. Every moment, everywhere.
Purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be.
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Brand leaders are talking about Ada
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Head of Global Online Sales & Development
Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional help is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.
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Head, Customer Happiness
In just weeks, we were able to launch automated brand interactions that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.


Director of Support
Implementing Ada has enabled our support teams to spend substantially more of their efforts on harder-to-solve problems. Our customers are now able to quickly serve themselves for most common problems — or get to a knowledgeable agent without writing an essay. When we compare to the year before, the volume of cases our reps are manually addressing are much lower. They now can spend the bulk of their time answering those complicated questions versus those easy lifts.
Get started quickly with a library of out-of-the-box apps
Applications make personalized brand interactions possible. Ada offers a library of one-click, out-of-the-box applications with tools across support, marketing, sales and IT. We also offer deep integrations into backend industry systems, for Telco, Airlines, Ecommerce and Retail, Fintech, SaaS, and more.
Read up
on Brand Interaction

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