Ada Support

AI customer service to accelerate your business

The platform that empowers customer service leaders to deliver efficient, high-quality support at scale with an AI agent—continuously improving the speed and quality of results across all channels and languages, 24/7.

Announcement
Welcome to the new ada
Learn more
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quality customer service automation at scale

customer interactions powered
more productive than human agents
up to 83% of conversations autonomously resolved
uptime of uninterrupted service

drive transformative impact with AI

deliver extraordinary experiences on every channel

42% reduction in average agent handle time

View case study
Tal Gulst portrait

“With Ada, we know the automated resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”

Tal Gulst

Bot Manager

focus on growth, not backlogs

60k human labor hours saved per month

View case study
Ismail Ostrilski portrait

“Our AI agent provided a level of operational leverage that we couldn't have achieved with traditional methods, and has given us the flexibility to focus on strategic growth initiatives while keeping our customer service top-notch”

Ismail Ostrilski

Head of Operations

serve customers wherever, whenever

75% CSAT on AI interactions

View case study
Ashley Tridle portrait

“Coaching Will-E [our AI agent] is like training a new employee—but faster and more consistent. We’ve created a self-improving system that delivers personalized support to our customers at scale”

Ashley Tridle

Support Supervisor

create more meaningful relationships

15% improvement in customer satisfaction

View case study
Fara Remtulla portrait

“We want to ensure that we continue to deliver an amazing experience to our customers, who depend on us to keep their finances on track”

Fara Remtulla

COO

elevate your customer experience today

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experiences that give your customers life back

Raise the standard for quality customer service by delivering instant, proactive, personalized, and effortless support.

Provide immediate answers 24/7, reducing wait times and ensuring exceptional customer support across time zones.

Prevent issues before they arise with an AI agent that resolves problems at scale, ensuring every customer feels supported.

Transform every interaction into a unique and meaningful connection with AI that truly understands your customers.

Deliver seamless service experiences with AI that makes every interaction frictionless for your customers.

AI agent management for continuous improvement

Effortlessly manage and improve your AI agent’s performance, ensuring it gets better with every interaction.

measure

pinpoint opportunities to improve your AI agent

Gain clear insights into your automated conversations—pinpointing where your AI agent delivered relevant, accurate, and secure responses, and uncovering opportunities for continuous improvement.

1

test

preview your AI agent in action

Test your AI agent with simulated conversations to refine and optimize its performance, ensuring it improves consistently over time.

2

coach

continuously improve over time

Coach your AI agent to follow specific rules, guidance, and multi-step processes. Have peace of mind that your AI agent will continuously learn from your feedback and grow with your business.

3

extend

automate across channels and languages

Effortlessly connect with your customers in over 50 languages, reaching them on their preferred channels—whether through messaging, voice, or email—ensuring exceptional support wherever they are.

4

discover the power of
AI for
customer service

built for enterprise scale and flexibility

Customize ada to your unique needs with robust APIs and flexible SDKs that seamlessly integrate with your customer service tech stack.

build your way–with or without code

Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer service platform that seamlessly operates across all channels, languages, and audiences.

plug & play, no extra steps

Ada's platform is designed to seamlessly sync with the tools you use every day, like Contentful, Salesforce, and Twilio, sharing information across systems in real-time to boost the efficiency of your AI customer support.

battle-tested AI with enterprise-level rigor

Trusted by leading companies across 35+ countries.

enterprise-grade security

HIPAA, SOC2, and GDPR compliance safeguard sensitive data with industry-leading security practices.

safety and accuracy controls

Built in safety measures ensure every interaction aligns with your company's policies.

privacy-by-design

High standards of protection at every stage of the data lifecycle ensure full compliance with privacy laws and regulations.

reliability and scale

Manage hundreds of millions of interactions and effectively handle peak loads without compromising service quality.

fast track impact with proven frameworks and expertise

see ada in action

let’s talk—book a
free consultation

Yeti logoCanva logoIpsy logoMailchimp logoPinterest logoWeber logoMonday logoSquare logoAfterpay logoClickup logoAirAsia logoBrigit logoTango logoNeo logoZoominfo logoGrab logo
Yeti logoCanva logoIpsy logoMailchimp logoPinterest logoWeber logoMonday logoSquare logoAfterpay logoClickup logoAirAsia logoBrigit logoTango logoNeo logoZoominfo logoGrab logo